Ho Down
Member
- Joined
- Jul 16, 2013
- Posts
- 54
- Reaction score
- 2
Item:
MaxTrac 3/4 Drop "Brand New in the Box" purchased 10/17/13
http://www.tahoeyukonforum.com/forum/showthread.php?t=55039
Facts:
1) Item was shipped via UPS w/ tracking within a reasonable amount of time.
2) Coil springs were in Original packaging, Spindles were in Beltech packaging.
3) Several items missing including Instructions, Shock Extenders, and all Hardware required for installation.
4) Seller acknowledged missing items, and claimed he would send them.
5) Items never delivered.
6) Seller claimed he would pay for missing items.
7) No further follow up or contact by Seller.
8) Buyer purchased missing items required for install from Manufacturer.
9) PayPal dispute filed for cost of missing items.
10) PayPal dispute settled.
Opinion:
I bought this kit from Ryan because it was advertised as Brand New in the Box, and it was about $80 cheaper than eBay or Retail. I researched some of his other For Sale threads and bought with confidence thinking he was an established member with a good sales record. After confirming the kit part number with him, I requested his PayPal account information and he responded almost immediately. Shortly after that I received another PM requesting that I send the money as a gift. Red Flag I have bought and sold many items on the Forums, so I am aware that this is not an uncommon practice when dealing with people you know and trust. Instead, I calculated the $15 in fees and voluntarily included it with my payment. The following week he emailed me the tracking information and the packages arrived on time and undamaged. When I opened the boxes to inspect the kit, the Spindles and Springs were in new condition but the Shock Extenders and other items were missing. I emailed him the same evening, but it wasn't until the following week when he responded that he would look for the missing extenders. After several days, I had to inquire again about the missing items and he said he found them and would ship them the following day. I had to once again inquire about the shipment, and he claimed he sent them out via USPS. I found it suspicious that his email specifically stated they were shipped out with no tracking number. Red Flag Giving him the benefit of the doubt, I proceeded with the install the following weekend expecting I could finish up with the extenders when they arrived the following week. I did the install in my driveway, and left my Tahoe on jack stands expecting the extenders to arrive early in the week, about 6 days after he said he sent them. When they did not arrive, I emailed him several times asking what day they said they would be here without response. Finally, at the end of the week, he once again stated there was no tracking number and he would order them for me. Red Flag The context of his email was as if he knew they would not be delivered. By this time, I had lost all faith that he would take care of this situation. My Tahoe was on blocks in my driveway for over a week, and I needed to get it back on the ground ASAP. I ordered the extenders directly from MaxTrac and had no choice but to overnight them to my house, which cost more than the extenders themselves. I am now in this kit for $75 more than eBay/Retail, but the headache and frustration are worth far more than that. I emailed him one last time with the cost of the extenders, hoping he would make it right, but received no further response. Only after filing a PayPal dispute was this issue resolved.
Rebuttal:
I bought this kit "Brand New in the Box". It was your responsibility to make sure that the kit you were selling was complete as advertised. I understand that sometimes things happen, but you should've sent them with tracking information as you did with the other packages. Considering the other missing items, and how the extenders were conveniently "lost" in the mail, leads me to believe you didn't have them in the first place. The fact that you offered no appologies or refund on your own accord, leads me to believe that you knew the kit was incomplete.
Interesting how fast you checked your email/PM's when I asked for your PayPal info...
You were completely aware of the issue. I repeatedly asked you to "take care of things" but you didn't. I believe you were trying to stall and delay in an attempt to surpass the PayPal dispute period. I gave you several opportunities to remedy the situation, but it seems life got it the way and you forgot. It was hard for me to forget seeing my Tahoe on blocks in my driveway everyday.
Thanks for the advice.
But for the record, I did not order a kit that was 90% complete, and I did not request a full refund. I only requested a refund for the missing items required for install. I was VERY patient with you and gave you multiple chances to show some honesty and integrity to rectify this situation, but you chose not to.
I will admit that I write this novel with a little bit of spite. I don't like being taken advantage of, and I don't like snotty comments from people who are clearly in the wrong. But mostly I write this in an effort to save the next "Newb" from the frustration of dealing with these kind of situations.
Always use PayPal
MaxTrac 3/4 Drop "Brand New in the Box" purchased 10/17/13
http://www.tahoeyukonforum.com/forum/showthread.php?t=55039
Facts:
1) Item was shipped via UPS w/ tracking within a reasonable amount of time.
2) Coil springs were in Original packaging, Spindles were in Beltech packaging.
3) Several items missing including Instructions, Shock Extenders, and all Hardware required for installation.
4) Seller acknowledged missing items, and claimed he would send them.
5) Items never delivered.
6) Seller claimed he would pay for missing items.
7) No further follow up or contact by Seller.
8) Buyer purchased missing items required for install from Manufacturer.
9) PayPal dispute filed for cost of missing items.
10) PayPal dispute settled.
Opinion:
I bought this kit from Ryan because it was advertised as Brand New in the Box, and it was about $80 cheaper than eBay or Retail. I researched some of his other For Sale threads and bought with confidence thinking he was an established member with a good sales record. After confirming the kit part number with him, I requested his PayPal account information and he responded almost immediately. Shortly after that I received another PM requesting that I send the money as a gift. Red Flag I have bought and sold many items on the Forums, so I am aware that this is not an uncommon practice when dealing with people you know and trust. Instead, I calculated the $15 in fees and voluntarily included it with my payment. The following week he emailed me the tracking information and the packages arrived on time and undamaged. When I opened the boxes to inspect the kit, the Spindles and Springs were in new condition but the Shock Extenders and other items were missing. I emailed him the same evening, but it wasn't until the following week when he responded that he would look for the missing extenders. After several days, I had to inquire again about the missing items and he said he found them and would ship them the following day. I had to once again inquire about the shipment, and he claimed he sent them out via USPS. I found it suspicious that his email specifically stated they were shipped out with no tracking number. Red Flag Giving him the benefit of the doubt, I proceeded with the install the following weekend expecting I could finish up with the extenders when they arrived the following week. I did the install in my driveway, and left my Tahoe on jack stands expecting the extenders to arrive early in the week, about 6 days after he said he sent them. When they did not arrive, I emailed him several times asking what day they said they would be here without response. Finally, at the end of the week, he once again stated there was no tracking number and he would order them for me. Red Flag The context of his email was as if he knew they would not be delivered. By this time, I had lost all faith that he would take care of this situation. My Tahoe was on blocks in my driveway for over a week, and I needed to get it back on the ground ASAP. I ordered the extenders directly from MaxTrac and had no choice but to overnight them to my house, which cost more than the extenders themselves. I am now in this kit for $75 more than eBay/Retail, but the headache and frustration are worth far more than that. I emailed him one last time with the cost of the extenders, hoping he would make it right, but received no further response. Only after filing a PayPal dispute was this issue resolved.
Rebuttal:
I bought this kit "Brand New in the Box". It was your responsibility to make sure that the kit you were selling was complete as advertised. I understand that sometimes things happen, but you should've sent them with tracking information as you did with the other packages. Considering the other missing items, and how the extenders were conveniently "lost" in the mail, leads me to believe you didn't have them in the first place. The fact that you offered no appologies or refund on your own accord, leads me to believe that you knew the kit was incomplete.
Interesting how fast you checked your email/PM's when I asked for your PayPal info...
You were completely aware of the issue. I repeatedly asked you to "take care of things" but you didn't. I believe you were trying to stall and delay in an attempt to surpass the PayPal dispute period. I gave you several opportunities to remedy the situation, but it seems life got it the way and you forgot. It was hard for me to forget seeing my Tahoe on blocks in my driveway everyday.
Thanks for the advice.
But for the record, I did not order a kit that was 90% complete, and I did not request a full refund. I only requested a refund for the missing items required for install. I was VERY patient with you and gave you multiple chances to show some honesty and integrity to rectify this situation, but you chose not to.
I will admit that I write this novel with a little bit of spite. I don't like being taken advantage of, and I don't like snotty comments from people who are clearly in the wrong. But mostly I write this in an effort to save the next "Newb" from the frustration of dealing with these kind of situations.
Always use PayPal
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