Dealership Issue (Roof Rack Key)

We bought our GMC Yukon XL in late November. It came with a roof rack installed (along with a few other dealer installed "options"). A week after purchase, I realized we had the wheel lock key, but not the rood rack key. I contacted the dealership (to remain un-named for now) and it took a while to get an answer... But eventually they said they would "mail the key". Nothing came in 2-3 weeks. Called a few more times, but this was around the holidays, nothing happened. Finally reached out to someone higher in the dealership in early February, they asked for the # on the roof rack and reported they would order keys from GMC and then have them shipped to me. Still have nothing, and have now left 2 messages with him without a return call. I plan to call back one more time today and see if I can get any updates... I thought there might be a delay on the keys? Who knows?

Either way, my question is where do I go next? Is there someone to talk to at GMC? Is there a best way to do that?

Thanks for any help! Have some trips planned for the summer and want to get this ironed out...

New or used? If new, someone needs to pony up. Maybe start climbing the org chart at the dealer until you get someone responsible enough to get involved. Used, might take longer since they may say it “lost” now. Same process though.

Had to call every dealer in my are to get two sets of keys I have a extra set of j03 if that’s the one you need

I have a set of cross bars with the code j01 and I can’t find the keys, is there anyway I can get a key replacement somewhere?

On the official Chevrolet accessories website FAQ:

Q: What happens if I lose the key that locks and unlocks my roof rack cross rails?​

A: You can visit your dealer and reference your roof rack cross rail lock code to obtain a replacement key.​

Steven_z71 said:

Had to call every dealer in my are to get two sets of keys I have a extra set of j03 if that’s the one you need

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I am interseted in the keys - please reach out to me.

I don't think they actually make any replacement keys based on the number of people on here having issues getting them. I called two dealerships - one told me they were on backorder. I called the online parts deparment twice and both people seemed clueless about replacement keys even though the FAQ section states you can get a key.

I then went and emailed the head of GM Mary Barra this morning after wasting countless hours trying to find a replacement key at a dealership and their online parts store. I was shocked when I just got a call back from someone in their executive offices and they said they would get to the bottom of this and get me a replacement key. I even sent a link to this forum to show them that this has been a constant problem for years for numerous people and that it is ridiculous that they are not providing replacement keys when Thule and Yakima offer them. I expressed my disappointment that I had spent $545 on the rails only to face the possibility of having to have the cylinders drilled out. I will let you all know what the resolution is.

hmahajan said:

I don't think they actually make any replacement keys based on the number of people on here having issues getting them. I called two dealerships - one told me they were on backorder. I called the online parts deparment twice and both people seemed clueless about replacement keys even though the FAQ section states you can get a key.

I then went and emailed the head of GM Mary Barra this morning after wasting countless hours trying to find a replacement key at a dealership and their online parts store. I was shocked when I just got a call back from someone in their executive offices and they said they would get to the bottom of this and get me a replacement key. I even sent a link to this forum to show them that this has been a constant problem for years for numerous people and that it is ridiculous that they are not providing replacement keys when Thule and Yakima offer them. I expressed my disappointment that I had spent $545 on the rails only to face the possibility of having to have the cylinders drilled out. I will let you all know what the resolution is.

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I appreciate your efforts. I am having the same problems with a J08 key on a 2021 Yukon Denali. The dealership I called here in NC said they would have to send off for a key through a locksmith and that could take 2 weeks. I need this done in the next week because my family and I are going on vacation and need the racks for extra storage. I am taking it to a Locksmith tomorrow. If I have good results I will be sure to post it. Thanks!

johnzillah said:

I appreciate your efforts. I am having the same problems with a J08 key on a 2021 Yukon Denali. The dealership I called here in NC said they would have to send off for a key through a locksmith and that could take 2 weeks. I need this done in the next week because my family and I are going on vacation and need the racks for extra storage. I am taking it to a Locksmith tomorrow. If I have good results I will be sure to post it. Thanks!

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Hi - If you want to reach out to GM - they called me again today to say they were looking into it. Someone from their executive referral team reached out to me and you can contact them through this email: [email protected]. I have sent them links to this forum to show them that this is a constant issue.

The other option I think you have is if you can find a dealer with cross rails in stock with a J08 key you can just drive to them and take the key to the locksmith yourself. I tried doing that but didn't have any luck with my local dealership.