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  1. DuraYuk

    21 Yukon bad wheel bearing with only 30000 miles

    It's the first I've heard of it. I will say it's was super common on all the old generations to have wheel bearing issues within warranty period. Either the bearing would fail or the abs sensor within it.
  2. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Im sure they didn't get a good feeling. A few bad customer surveys can make a advisor lose their job. The saga continues......curious to see how it gets resolved at another dealer.
  3. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    That is unfortunate. Sounds like they purging you from the system because they know the survey will be trash. About what I expected based on your experience and back and forth. The surveys are really important to the service department. Hopefully you have better luck at another place. Curious...
  4. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Idk man. Im regularly here helping people with diag and repair and calling misdiagnosis out. Shame on me I suppose. Passion can be misconstrued as arrogance. Regardless Awaiting the final update.
  5. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Yes. But the order cars are seen is first come first serve. It's not diagnosed first. It's dispatched first. So parts availability is not known yet. But in case you are waiting you push it out and move on till your parts arrive. Most techs only have 2 bays maybe 3 if your good. Flat rate labor...
  6. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Because I'm not trying to start anything other then the matter at hand. This is a car forum not a high school cafeteria with all the different cliques sitting at different tables. But if you insist on examples ; You personally attacked me by going thru my post history and saying that I'm...
  7. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    So they are fixing vehicles that come in before vehicles that have been there? its first come first serve. Techs are not doing oil changes unless it's some really slow dealership. Techs have specialties. They are dispatched work based on those specialties. If you need a transmission. And...
  8. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Dude I've been here long enough to know that's not the case. There is a lot of misinformation on this forum and I'm one of the few people who cuts thru the BS. In this situation I told you my advice. I articulated the best way I could. If that offended you sorry. As for coming off harsh yeah...
  9. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    what if he is and he reiterates what the lowly worker said? Smart 8 year old man! We need more smart people.
  10. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Hell yeah I buy gm and automotive stock. Easy money. I don't resort to personal attacks. Because I believe in what I'm saying without resorting to under the table tactics. Im not the mad at the world type. Or the government is out to get me type. My life is good so maybe that's my problem ...
  11. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    He was promised dates ? What if I hire you. Monday rolls around you start working. Then the material you need is 2 weeks out. You say as much. But I say your lying and keep calling you until you stop picking up?
  12. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Idk that we know all the details. This is an open forum. I guess my softer approach wasn't popular so thats when the personal attacks started. Comedic and sad. Regardless if you come here looking for opinions that's one thing. If your looking just for validation of your own that's another...
  13. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    No scream and act entitled lol.
  14. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    I kept responding because you chose to personally attack me when I didn't agree with your scorched earth policy. If you want hive mind that's fine. But I don't stick up for dealers as you can see by my posts. I stick up for common sense. Those examples were to prove that even simple things take...
  15. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    If I did the update and it didn't work there would be no documentation. Want a certificate ? There isn't one for an attempted fix. I sound old? Lol I'm probably one of thr youngest here hence I'm not karening everytime things don't go 100%. I love how this went from advice to now you taking it...
  16. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Usually if you don't know the fix. Which can be common you call them for a case number. It's to cover the techs ass more than anything because a misdiagnosed warranty issue can hurt the techs score. But with tac involved even if fixed wrong you are covered.
  17. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    No you need to reach out to the owner. Then GM corporate and file a complaint. Outline how you need to be served first before everyone and everything. Tell them your service advisor is not answering your questions and has refused to take your calls while also deliberately lying to you. When...
  18. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    That's exactly it. I'm the guy telling you to stop harassing the server. You have a few belligerent people egging you on.
  19. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Dude im reading your own posts. Your literally saying these people are lieing to you. You were given an explanation but didn't like what you heard.....or like you said...knew better. The only advice you got from the people posting here to start a fire lol. Anything short of burning the place...
  20. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    He already told him. It wasn't good enough. He was questioning the battery and everything else. GM advisors need good surveys. His survey is gonna be trash so they know it's a lost cause. Any extra won't get a proper resolution. So its not being expedited because why should they? Im sure...
  21. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Your mad that they are not dropping everything they are doing to help you. Your just a number. Im not an employee. Used to be. Understand how it works and am not entitled like so many here. Keep screaming. The answers are not good enough for you.
  22. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    I do get it. Some have no humility or humanity. It's sad to see. Good luck. Hope this scorched earth policy works for you. It's gotta be a fun life lol.
  23. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    No. He is accusing people of lieing to him. The details he has recieved are not good enough. So now he wants line by line updates for things he won't understand anyways. This has run its course. He falls into the category of customer that shows up mad and can't be made whole regardless of what...
  24. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    Dude the tech doesn't have to document anything until after the warranty case is closed and they write their story. The tech has nothing to do with you. You don't exist only your car does to them. That's nice that you do that at your work. This isn't your work. You don't know that nobody...
  25. DuraYuk

    Having major trouble with a dealer. Anyone have any advice on how to proceed?

    You need to take a deep breath. Do you understand what a service writer is? They write you up and are your point of contact. They do not have much more technical expertise then any other customer service representative. They are not trained to have mechanical knowledge. All they do is get you in...

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