Awesome Dealership!

[nvedamuthu]

After 10 years of going to the same Pontiac/Buick/GMC dealership, I was influenced to switch because of the horrible customer care they were giving. I traded in my 2010 Yukon Denali XL for a 2011 Yukon Denali Hybrid at Ray Laethem Buick GMC and was greeted with excellent customer service and great advice. When I picked up my new car, my salesman told me that the seats needed to be conditioned often, to prevent cracking. A great piece of advice, but that was just the start. He also told me that since I had taken such a long drive (45 min), and he lived near me, that he would pick up my car and leave a loaner whenever I needed service. The dealership is smaller than most, but the customer service is even better than a Cadillac dealership, and the employees treated me like family. They have me as a lifelong customer!

 

[soulsea]

Gorgeous truck bud.

Gongrats and welcome to the hybrid club.

 

[ChrisAU]

Always refreshing to hear that!

I know its a sin to say here, but Carl Gregory Ford in Auburn, AL, is awesome. I bought an F-250 from them a few years ago and they still call once a month to check on me, even though I've been through a few vehicles since. I've also taken those other vehicles not purchased there to their service department over any in the state, because they still make it a habit to offer a lot of stuff for free even though the chart on the wall says otherwise, no matter whether its a Ford, Chevy, or the better half's Honda. Top notch in my book, and it hard to find good service these days.

 

[nvedamuthu]

Gorgeous truck bud.

Gongrats and welcome to the hybrid club.

It's great to be here!

 

[soulsea]

Man those hynalis look pretty ... the only thing that's not is that ugly tailpipe our hybrids come with.
But there's a solution (seen in my sig pic) http://cgi.ebay.com/ebaymotors/GM-S...rQ5fTruckQ5fPartsQ5fAccessories#ht_500wt_1182

 

[Freedom Motorsports]

It is definitely nice to hear about a Dealer with good customer service. Congrats on the purchase and finding one of the good ones.

 

[felixgun]

Wow nice ride! What a great clean slate to start with! Welcome!

 

[GM Customer Service]

nvedamuthu,

I am glad to hear that you found a new dealership that is treating you well. It is always nice to hear the good stories about dealerships! If you have any questions or concerns, just let me know.

Thank you,

Elizabeth GM Customer Service

 

[Wakinvol]

Good to hear...professional customer service seems to be going the way of the buffalo these days