Long story short:
Engine blew during a road trip on highway at 85 mph, no warning, no lights, no previous issues. Just complete loss of power. Similar circumstances to everyone else.
Fast lane, highway speeds, holiday traffic. BARELY able to clear traffic and get off the interstate and even then could only get about 3 ft off the road due to enormous drop off of shoulder. 107 degree heat, no A/C, semis screaming by and shaking the car for more than an hour... There was nowhere for us to safely wait without walking leaving the car and walking a couple of miles. (Please note: Uber will not pick you up on the side of the highway, lol).
Now the back and forth with GM "customer care".
Car was repaired pretty quickly compared to others experiences, but the fact remains that I have zero confidence in the longevity of this car especially after learning that the car has likely been repaired with parts that are susceptible to the same failure. My kids are scared to ride in the car because the experience we had was unfavorable to them to say the least.
My simple requests of GM: rental reimbursement. extended warranty.
rental reimbursement seems to be going ok but based on the experience so far, until the check is in my hand and clears the bank, I remain skeptical.
The warranty request is a different issue. Initially the CC rep immediately responded to my email request where the circumstances were clearly outlined (including duration of repair time) with:
"I also see that you are requesting that the warranty on the repaired vehicle be extended as you have a justified concern that there may be ongoing problems with the car. I can absolutely assist you with that request and can do much better as I can offer you way more for this concern. So what I would like to offer you is the following:..."
The rep offered complementary onstar or 25,000 rewards points, pre-paid maintenance, a CCCL (Comprehensive Component Coverage Letter)... ...for a term of either 12 mos. or 15,000 miles from the end of your bumper-to-bumper warranty, whichever comes first and additional reward points.
i thought, OK, cool. All i wanted was the reimbursement for the unavoidable rental expense and a warranty but this offer is a nice act of contrition. Way to go GM!
I asked for clarity on the CCCL which the rep provided in detail. After a couple of questions and back and forth emails with the rep providing clarity and sending links for me to register for the GM rewards, they reneged.
Out of the blue the rep left a very matter-of-fact voice mail stating that they had made a mistake in the number of days of a parts delay and that because of that the offers made didn't apply and that if i wanted the warranty extended, id have to go through the dealer. Please keep in mind that the entire scenario, dates and every detail, receipts and repair orders was included in the email that I sent and requested the warranty.
Now, while I may be reimbursed for the rental cars, it is neither sufficient nor appropriate and I am looking at options.
If anyone has any advice or guidance, it would be appreciated. I will continue to update this thread and will include resolution.
thx
Engine blew during a road trip on highway at 85 mph, no warning, no lights, no previous issues. Just complete loss of power. Similar circumstances to everyone else.
Fast lane, highway speeds, holiday traffic. BARELY able to clear traffic and get off the interstate and even then could only get about 3 ft off the road due to enormous drop off of shoulder. 107 degree heat, no A/C, semis screaming by and shaking the car for more than an hour... There was nowhere for us to safely wait without walking leaving the car and walking a couple of miles. (Please note: Uber will not pick you up on the side of the highway, lol).
Now the back and forth with GM "customer care".
Car was repaired pretty quickly compared to others experiences, but the fact remains that I have zero confidence in the longevity of this car especially after learning that the car has likely been repaired with parts that are susceptible to the same failure. My kids are scared to ride in the car because the experience we had was unfavorable to them to say the least.
My simple requests of GM: rental reimbursement. extended warranty.
rental reimbursement seems to be going ok but based on the experience so far, until the check is in my hand and clears the bank, I remain skeptical.
The warranty request is a different issue. Initially the CC rep immediately responded to my email request where the circumstances were clearly outlined (including duration of repair time) with:
"I also see that you are requesting that the warranty on the repaired vehicle be extended as you have a justified concern that there may be ongoing problems with the car. I can absolutely assist you with that request and can do much better as I can offer you way more for this concern. So what I would like to offer you is the following:..."
The rep offered complementary onstar or 25,000 rewards points, pre-paid maintenance, a CCCL (Comprehensive Component Coverage Letter)... ...for a term of either 12 mos. or 15,000 miles from the end of your bumper-to-bumper warranty, whichever comes first and additional reward points.
i thought, OK, cool. All i wanted was the reimbursement for the unavoidable rental expense and a warranty but this offer is a nice act of contrition. Way to go GM!
I asked for clarity on the CCCL which the rep provided in detail. After a couple of questions and back and forth emails with the rep providing clarity and sending links for me to register for the GM rewards, they reneged.
Out of the blue the rep left a very matter-of-fact voice mail stating that they had made a mistake in the number of days of a parts delay and that because of that the offers made didn't apply and that if i wanted the warranty extended, id have to go through the dealer. Please keep in mind that the entire scenario, dates and every detail, receipts and repair orders was included in the email that I sent and requested the warranty.
Now, while I may be reimbursed for the rental cars, it is neither sufficient nor appropriate and I am looking at options.
If anyone has any advice or guidance, it would be appreciated. I will continue to update this thread and will include resolution.
thx
