Had remote start added to 09

[minytrker]

I had remote started added to my brothers 09 silverado. I got the parts through my account at the dealer but have no dealings with the service department until today. They charged 2 hours labor for "installing" the factory remote start which is 2 new key fobs. They had to re-program the bcm and said they were on hold with gm along time and there tech 2 was giving them problems the reasoning for 2 hours labor.
I definitely dont agree with paying a $100/hr while a guys on hold and for him having problems with a tech 2. I dont think thats my fault but I still got charged. Then soon as I left the air bag light came on and I notice the radar detector wasnt working (outlet is dead fuse is good) so I have to go back tomorrow which is an hour one way.

 

[NathanJax]

yeah that shouldn't take more than an hour.

 

[Da90]

When I had mine done it took about 30 minutes. I maybe wrong but my buddy who works at a dealer didn't use a tech 2. He used a laptop.

 

[NeverSatisfied]

Yeah mine maybe took 30-45 mins to install at the dealer it was done before the papers were signed for it

 

[fiatdale]

Must have been flag day and he was an hour short of hitting his bonus.

 

[GM Customer Service]

I had remote started added to my brothers 09 silverado. I got the parts through my account at the dealer but have no dealings with the service department until today. They charged 2 hours labor for "installing" the factory remote start which is 2 new key fobs. They had to re-program the bcm and said they were on hold with gm along time and there tech 2 was giving them problems the reasoning for 2 hours labor.
I definitely dont agree with paying a $100/hr while a guys on hold and for him having problems with a tech 2. I dont think thats my fault but I still got charged. Then soon as I left the air bag light came on and I notice the radar detector wasnt working (outlet is dead fuse is good) so I have to go back tomorrow which is an hour one way.

Hey mintrker,

We recognize why this is frustrating for you and apologize for the inconvenience. Please feel free to send a PM with your full contact information, VIN, current mileage, and the involved dealership if you'd like for us to reach out. We'd be happy to look into this further. Keep us posted on how things go.

Sincerely,

Eddie A.
GM Customer Care

 

[minytrker]

When I had mine done it took about 30 minutes. I maybe wrong but my buddy who works at a dealer didn't use a tech 2. He used a laptop.

Tech 2's are pretty much being phased out, everything is laptop based now but you can still use a tech 2 on anything up to 2013 (I think thats the year).

Must have been flag day and he was an hour short of hitting his bonus.

Thats what I am guessing. They claimed they were on hold with gm for almost hour.

Hey mintrker,

We recognize why this is frustrating for you and apologize for the inconvenience. Please feel free to send a PM with your full contact information, VIN, current mileage, and the involved dealership if you'd like for us to reach out. We'd be happy to look into this further. Keep us posted on how things go.

Sincerely,

Eddie A.
GM Customer Care

Thank you,

I will PM you my information.

 

[fiatdale]

While computer glitches do happen - YOU do not get charged for it in terms of money. Your time yes, but not money. They should have had more sense than that.