Help nav buttons froze

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chris_u

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Sep 18, 2012
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I have a 2013 Tahoe LTZ Purchased in 2012 with 16000 miles with Bose nav my wife and i went to dinner nav/radio was working fine. we come out i start the cars and the buttons on the nav screen won’t work. the hard buttons on the right and left of the screen work fine and so do the volume and tune knobs. steering wheel controls are working to. only the #1 and #2 lower right presets on the screen work if you press a lot. all other on screen buttons nothing happens when you touch them. anybody know what wrong.
 

GM Customer Service

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Aug 11, 2010
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Hello chris_u,

I understand that you are experiencing an issue with where your navigation buttons froze on you. Were you able to figure out what caused this issue since your post? I understand that this can be frustrating and I am happy to look into this concern for you. Feel free to contact us if we can be of any assistance.

Jennifer T.
GM Customer Care
 

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