The venting controls are to the up and on the left side of that box.
Stick your head up in there as best as you can and then move the control knobs.
Can you see the controls moving around? Any binding? I"m guessing that the flappers are not moving in the full range of motion.
Because you asked if anyone else has had issues with thiers, I can say yes.
In the winter at temps below -20c, my drivers feet get cold. So I sacrificed my front passengers by jamming up folded wads of 1" foam strip weatherstipping into every single vent that goes to the passenger side, thus forcing ALL of the hot air into my drivers footwell!
Now my toes are toasty warm on cold winter mornings!
Alas I made the mistake of having one of my boys 'help' me, who promptly informed his mom who happens to be my passenger... you can see where this is going....
EDIT: Shoot! I was going to go get a compnine exploded diagram of the flappers, but I see that they are now shutdown....that sucks.....