Hi,
I purchased a 2016 Tahoe LTZ about a month ago from the dealer here north of Atlanta GA. After taking it out on the freeway the first day I noticed it has a soft spot in the hood (an area about the size of a beach ball directly in front of driver) that moves violently once it has enough air pressure from speed 70+ mph.
I also noticed it vibrates badly with it being much worse over 70mph.
I took it back to the dealer next day where they sent me to their independent body shop. Body shop said the hood is defective and not bonded to the substructure correctly that I need to tell the service writer to order a new hood under warranty. They did not check the vibration that time. Service writer tells me she will call me once they have hood that I can bring it back and solve vibration and put the hood on at the same time.
Weeks go by the same service writer calls me on 4 separate occasions saying I have a recall on my vehicle but each time it is not for my vehicle but someone elses and each time she doesnt remember my previous visit or that she is supposed to call me about the hood until I remind her.
Finally out of frustration I bring the vehicle to them and drop it off. They call me two days later and tell me that the hood problem is normal that even the general managers Tahoe does the same thing and that they will not be fixing it. They also tell me that the vibration is normal that they put a "pico" meter in the vehicle and vibration is within spec up to 70mph.
I left the vehicle unhappy....called customer service where I was assigned a "Senior Advisor" (LOL) from Chevrolet. Who doesn't even leave his last name on emails and never leaves a way to contact him back.
I pick up the vehicle and took it to a tire shop where they Road Forced balanced the tires and 2 of them came back at a 35lb and a 37lb(weight required to make round) which is terrible beyond anyones spec. They could not balance the 37lb at all and the 35 they got down to 22.
Further they showed me that the "Bridgestone Duelers" are not even standard Bridgestones. They are labeled as a Spec tire that was made specifically for Chevy. They are much cheaper built than a standard Bridgestone Dueler according to the tire people.
Later the Chevy "Senior Advisor" finally calls and tells me everything on the vehicle is in spec no repairs will be made. I asked him how he arrived at that conclusion where he told me they put the vehicle on a Road Force Balancer at the Chevy dealer and it was within spec. I doubted that due to the tire shop report. I asked him if he even knew what motor was in my Tahoe and he did not.
I told him I had no documentation to show that it had been balanced or checked. He said doesn't matter it was done. I then call the Chevy dealer where the Dealer GM promptly sends me a copy of a service order where "Mark" the senior advisor had previously sent an order stating not to remove or attempt to balance as long as the "pico" meter was within spec.
So "Mark" my senior advisor from Chevrolet lied to me and got caught in his lie. I then called back and asked to speak to anyone else above him and they told me that was not possible that I must go through him. I finally had a message sent to someone higher up but never heard anything.
I have never experienced anything like this before from a company and I have no idea what I should do about any of this other than speak to an attorney maybe? The tires I could replace I suppose but the hood I don't know.
Chevrolet obviously has a policy of passing the buck, denial, deception and whatever it takes to save a dollar. They could obviously care less about the consumer.
I paid almost 70k for this Tahoe and I bought the most expensive additional warranty as well and I guess that means nothing.
Please let me know if any of you know who I can contact within the company if there is anyone within the company who gives a crap.
I purchased a 2016 Tahoe LTZ about a month ago from the dealer here north of Atlanta GA. After taking it out on the freeway the first day I noticed it has a soft spot in the hood (an area about the size of a beach ball directly in front of driver) that moves violently once it has enough air pressure from speed 70+ mph.
I also noticed it vibrates badly with it being much worse over 70mph.
I took it back to the dealer next day where they sent me to their independent body shop. Body shop said the hood is defective and not bonded to the substructure correctly that I need to tell the service writer to order a new hood under warranty. They did not check the vibration that time. Service writer tells me she will call me once they have hood that I can bring it back and solve vibration and put the hood on at the same time.
Weeks go by the same service writer calls me on 4 separate occasions saying I have a recall on my vehicle but each time it is not for my vehicle but someone elses and each time she doesnt remember my previous visit or that she is supposed to call me about the hood until I remind her.
Finally out of frustration I bring the vehicle to them and drop it off. They call me two days later and tell me that the hood problem is normal that even the general managers Tahoe does the same thing and that they will not be fixing it. They also tell me that the vibration is normal that they put a "pico" meter in the vehicle and vibration is within spec up to 70mph.
I left the vehicle unhappy....called customer service where I was assigned a "Senior Advisor" (LOL) from Chevrolet. Who doesn't even leave his last name on emails and never leaves a way to contact him back.
I pick up the vehicle and took it to a tire shop where they Road Forced balanced the tires and 2 of them came back at a 35lb and a 37lb(weight required to make round) which is terrible beyond anyones spec. They could not balance the 37lb at all and the 35 they got down to 22.
Further they showed me that the "Bridgestone Duelers" are not even standard Bridgestones. They are labeled as a Spec tire that was made specifically for Chevy. They are much cheaper built than a standard Bridgestone Dueler according to the tire people.
Later the Chevy "Senior Advisor" finally calls and tells me everything on the vehicle is in spec no repairs will be made. I asked him how he arrived at that conclusion where he told me they put the vehicle on a Road Force Balancer at the Chevy dealer and it was within spec. I doubted that due to the tire shop report. I asked him if he even knew what motor was in my Tahoe and he did not.
I told him I had no documentation to show that it had been balanced or checked. He said doesn't matter it was done. I then call the Chevy dealer where the Dealer GM promptly sends me a copy of a service order where "Mark" the senior advisor had previously sent an order stating not to remove or attempt to balance as long as the "pico" meter was within spec.
So "Mark" my senior advisor from Chevrolet lied to me and got caught in his lie. I then called back and asked to speak to anyone else above him and they told me that was not possible that I must go through him. I finally had a message sent to someone higher up but never heard anything.
I have never experienced anything like this before from a company and I have no idea what I should do about any of this other than speak to an attorney maybe? The tires I could replace I suppose but the hood I don't know.
Chevrolet obviously has a policy of passing the buck, denial, deception and whatever it takes to save a dollar. They could obviously care less about the consumer.
I paid almost 70k for this Tahoe and I bought the most expensive additional warranty as well and I guess that means nothing.
Please let me know if any of you know who I can contact within the company if there is anyone within the company who gives a crap.
