I'm in the camp of going through GM's new truck order process for the first time (been through it with other manufacturers previously).
All I can say is wow! It is beyond pathetic.
Is it so bad that I would have ordered something else (unfortunately no, wife wanted a denali xl). But after experiencing the competitions experience this is hyper sad.
To be clear, I'm not complaining about the delay. My complaint is the method (chat bot or phone) via which you get the information (cryptic code) and the lack of information. Why on earth isn't it a website (or an app) where you enter your intel and sign up for alerts?
Order a denali from GM and a beanie from Amazon on Monday at noon. In 15 minutes you can track the beanie all the way to your door. But the nearly $100k denali you have no idea without constantly poking a chat bot or calling a 800 number and waiting in a call tree similar to Comcast.
But, we shouldn't be surprised, GM has consistently lagged in this space (innovation) and will continue todo so.