Tow Truck Ripped Frame

[bvs999]

Hi All, I will save the long backstory, but I had to have my 2022 Yukon towed in with a failed lifter. In the process, the tow driver ripped through my frame on both sides from hooking up the rear of the truck on a flatbed and then tightening them too much on the winch. GM roadside, which is not run by GM, is a nightmare to deal with so I went to two body shops to get the prices started. The first said it should not affect frame integrity and could just be cleaned up for looks. Another body shop said the entire frame needed to be replaced. Any current or former body shop guys with an opinion?

It’s going to be a fun new year sorting this out with GM roadside.

 

[texasdriver]

Holy shit!!!

 

[bvs999]

Holy shit!!!

Tell me about it, I was already bummed about the lifters on a car with 7k miles! If the frame actually has to be replaced, I would just lose all faith in the car, that is basically rebuilding a car outside of a factory setting!

 

[B-train]

I would get replacement quote, have them write you a check, and then have a shop fix it and make it look good. Use the money to pay down the vehicle or use towards a replacement.

Definitely don't let them get away with that kind of negligence. What a clown that hauled it....

 

[wjburken]

At the end of the day, I don’t care if it has affected the structural integrity of the vehicle or not. Their actions caused your vehicle to be damaged. They should have insurance as well as should be bonded to be able to operate as a towing company.

 

[swathdiver]

Hi All, I will save the long backstory, but I had to have my 2022 Yukon towed in with a failed lifter. In the process, the tow driver ripped through my frame on both sides from hooking up the rear of the truck on a flatbed and then tightening them too much on the winch. GM roadside, which is not run by GM, is a nightmare to deal with so I went to two body shops to get the prices started. The first said it should not affect frame integrity and could just be cleaned up for looks. Another body shop said the entire frame needed to be replaced. Any current or former body shop guys with an opinion?

It’s going to be a fun new year sorting this out with GM roadside.

The towing company ought to pay to have that fixed. I would not say that the frame is compromised but would put it on a machine to be measured on their dime just to be sure. The guy who did that did it deliberate, jerk.

 

[bvs999]

The towing company ought to pay to have that fixed. I would not say that the frame is compromised but would put it on a machine to be measured on their dime just to be sure. The guy who did that did it deliberate, jerk.

Thanks! The issue is the tow truck was sent by GMC Roadside that is not actually run by GM, and everything has to go through them. To put it nicely they are not great to deal with.

 

[swathdiver]

Thanks! The issue is the tow truck was sent by GMC and everything Shad to go through them. To put it nicely they are not great to deal with.

That's them trying to shift blame. I guess you have to read the contract or agreement signed when the vehicle was towed to see who is liable, especially if you weren't technically the customer or paying them.

 

[bvs999]

That's them trying to shift blame. I guess you have to read the contract or agreement signed when the vehicle was towed to see who is liable, especially if you weren't technically the customer or paying them.

I am trying to get my hands on that now. Literally just called GM roadside they showed up and towed without any documentation. It will be a fun first week of 2023!

 

[Doubeleive]

Thanks! The issue is the tow truck was sent by GMC Roadside that is not actually run by GM, and everything has to go through them. To put it nicely they are not great to deal with.

1st thing I would do is file a claim with my insurance company and let it go from there. It's there decision and responsibility if they need to go after GMC or the tow company so be it.