Bluetooth Call Volume Issue / And. Auto Volume Issue?

NwtnLkeTheCookie · Aug 13, 2024

I took my 2024 Yukon in yesterday for the serial data gateway module recall (something about a battery drain). I go to leave and get on a phone call, the volume of the call is so quiet I have to crank the dial, now I am getting a feedback crackling sound. It happens if the call is through bluetooth or through android auto so I dont believe it to be an android auto issue. I also tried someone elses phone, paired that, and same issue. I have reset the head unit, unpaired and reconnected my phone. I have changed any setting imaginable on my phone I can find. I am hoping someone else is having this issue? I reached out to the dealership but got a "not sure what that could be" response. Any suggestions welcome as I take a lot of work calls on the road and am not sure what else to do here.

WalleyeMikeIII · Aug 15, 2024

does the radio sound ok?

NwtnLkeTheCookie · Aug 15, 2024

Yes. Radio sounds fine. Even if I stream through Android Auto it sounds fine. It is strictly limited to calls.
I finally got the dealership to agree to take a look at it. I tried syncing another phone - same issue. I sync'd my phone to another vehicle - no issue. So it is specifically something going on with the phone call sound on mine. I tried not using Android Auto and just doing a blue tooth call. Still doing it.

Thank you for taking the time to respond!

Organs_Rare · Sep 22, 2024

Mine has this too. Did the dealer fix it?

NwtnLkeTheCookie · Sep 22, 2024

Organs_Rare said:
Mine has this too. Did the dealer fix it?

They just replaced my radio on Friday, did NOT fix it. TAC case has been opened with GM. Please let me know if you have luck with yours!

Jrwsnake · Oct 4, 2024

Did the dealer ever come up with a solution? We just purchased a 24 RST and are having the same issue. Specially on phone calls. Didn't have this issue on our 23 RST.

E_S_D · Oct 4, 2024

NwtnLkeTheCookie said:
I took my 2024 Yukon in yesterday for the serial data gateway module recall (something about a battery drain). I go to leave and get on a phone call, the volume of the call is so quiet I have to crank the dial, now I am getting a feedback crackling sound. It happens if the call is through bluetooth or through android auto so I dont believe it to be an android auto issue. I also tried someone elses phone, paired that, and same issue. I have reset the head unit, unpaired and reconnected my phone. I have changed any setting imaginable on my phone I can find. I am hoping someone else is having this issue? I reached out to the dealership but got a "not sure what that could be" response. Any suggestions welcome as I take a lot of work calls on the road and am not sure what else to do here.

I had the update done, and afterwards all my various volumes were set very low. I could not even hear Google Assistant, navigation volume was also extremely low. I adjusted each volume level up and it's all fine now (including phone volume). To adjust, I waited until each was active and used the volume button on the back of the steering wheel to increase the volume for that function.

rjhorst14 · Oct 14, 2024

Just wanted to chime in and say I had this recall done and the exact same issue started on phone calls immediately after. 2024 RST

NwtnLkeTheCookie · Oct 15, 2024

rjhorst14 said:
Just wanted to chime in and say I had this recall done and the exact same issue started on phone calls immediately after. 2024 RST

As far as i know there is a service bulletin out but no solution in sight.
Glad to see I am not alone though thank you!

mountie · Oct 15, 2024

My '05 Yukon..... The phone call is barely loud enough...... I have to be sure my windows are closed, etc. I wish there was an adjustment for the volume, besides the radio on high and still barely loud enough.

Bluetooth Call Volume Issue / And. Auto Volume Issue?

NwtnLkeTheCookie

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WalleyeMikeIII

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NwtnLkeTheCookie

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Organs_Rare

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NwtnLkeTheCookie

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Jrwsnake

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E_S_D

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rjhorst14

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NwtnLkeTheCookie

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mountie

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