Emergency: Reverse button broken, won’t shift into reverse

Slimpee · Nov 18, 2024

I bought my 2021 Yukon SLT a few weeks ago. About a week ago, the plastic cover on the Reverse shifter button came off. Annoying, but it would stay in there as long as I was careful with it.

I just parallel parked the Yukon in between an older Tahoe and a Sierra. As I straightened out and went to back up, the plastic R cover came off and it appear the button/lever itself is broken and the vehicle won’t go into reverse.

I tried prodding the button to see if I can trigger reverse but it hasn’t. I can’t pull forward until the Tahoe moves.

Dealership isn’t answering.

Anyone know of a way to engage reverse with a broken button/lever?

PPV_2018 · Nov 18, 2024

try to put it in neutral, then push it back far enough so that you can put in drive and get out .. you shouldn’t need too much clearance just to get out of a parallel park

Doubeleive · Nov 18, 2024

those buttons are one of the reasons I won't ever buy a 2021+
i'll roll a 2020 till the wheels fall off or if/when they abandon all this stupid ..ish

Slimpee · Nov 18, 2024

Update: the car in front left so I headed to the dealership. Stopped to get gas (needle pegged on E). Went to leave and whaddya know, the Drive button broke.

The gas station is across the street so I walked to the dealership to figure out how to get it over here.

Slimpee · Nov 18, 2024

Second update: we were able to engage Drive by pressing down on the white plastic part in the button that appears to connect to the light.

It also worked for Reverse so if you find yourself with broken shift buttons, press down on the white plastic “tab” to the left of the light.

PPV_2018 · Nov 18, 2024

Slimpee said:
Update: the car in front left so I headed to the dealership. Stopped to get gas (needle pegged on E). Went to leave and whaddya know, the Drive button broke.

The gas station is across the street so I walked to the dealership to figure out how to get it over here.

omg

Doubeleive said:
those buttons are one of the reasons I won't ever buy a 2021+
i'll roll a 2020 till the wheels fall off or if/when they abandon all this stupid ..ish

Yeah, just give me a column shift

homesick · Nov 18, 2024

See if you can get an insurance discount for that new anti-theft feature.

joe

Slimpee · Nov 18, 2024

homesick said:
See if you can get an insurance discount for that new anti-theft feature.

joe

Ha! That's thinking positively! Also, my loaner on short notice is a 2024 "Turbomax" Sierra. I'm sure it'll do massive burnouts if given the opportunity.

Slimpee · Nov 20, 2024

Third update: new buttons were installed and I picked up the Yukon today. The repair was covered CPO warranty. So, not great but lesson learned.

If your button breaks, press the white tab!

fondupot · Nov 25, 2024

Glad you got it fixed. But dang, someone must have had some hulk hands on those buttons before you owned the truck.

Emergency: Reverse button broken, won’t shift into reverse

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