my 2011 came with the first gen Mag ride.(rpo codes above) I wouldn't call it super soft, but it does ride well, and mostly it seems to control the side to side better than other suv I've owned or ridden in. like where one tire hits something, say a speed bump and the other side doesn't, you get tossed back and forth pretty hard in most tall trucks/suv. I also had a car change lanes unexpectedly pretty much into my front fender, had to jump on the brakes full abs and swerved to the right, it sucked all that up really well with none of the drama that I was expecting. was very surprised I didn't have to drive the truck, it just corrected itself. so I think for me if and when they go out, I'll probably replace them instead of bypass the system which you can do. seems to be very common on the pickup trucks that got the gen2 mag ride and would leak.
on that note, unless you're sure they have been changed out for towing, shocks usually fail softer and bouncy as they wear out. I seem to remember having read somewhere that the mag ride, the Gen 2 of it on newer cars default to Max hard if there's a system failure. do you have any suspension codes?
of course this is thinking you have the active suspension option. checking the rpo codes above will tell you that.
