2013 Suburban bluetooth issue

[GM Customer Service]

2014 Tahoe
Does GM own this problem of garbled voice on there Bluetooth systems? I've had on for a year now and they want to start by just replacing the microphone also. they should have enough data on this problem that they should have a replacement kit.
if there is a GM customer care monitoring this please reply.

Hi Dirttracker,

I'm very sorry you've experienced this concern for quite some time now. But it's good to hear you've notified your dealer and they're looking into this for you. I'd be happy to follow up with them on your behalf as an extra layer of assistance and research this further. Please send a private message with your contact information, VIN, current mileage and the involved dealer if interested. Looking forward to hearing from you.

Sincerely,

Eddie A.
GM Customer Care

 

[Dirttracker]

Hi Dirttracker,

I'm very sorry you've experienced this concern for quite some time now. But it's good to hear you've notified your dealer and they're looking into this for you. I'd be happy to follow up with them on your behalf as an extra layer of assistance and research this further. Please send a private message with your contact information, VIN, current mileage and the involved dealer if interested. Looking forward to hearing from you.

Sincerely,

Eddie A.
GM Customer Care[/QUOTE

Eddie, Still having the same problems as before. Voice quality sounds garbled when on freeway. Sounds like an echo and talking in a tin can.
back to the dealer today, now they think its my iphone 5s.
any ideas???

 

[ZorroOscuro]

Has this issue been resolved by GM? I'd like to get my 2013 Suburban's hands free system working, I'm currently using a headset because of the voice quality reported by listeners. If it's something that GM covers, that's great. Otherwise, I'm contemplating just ripping out the existing "infotainment" system and replacing it with something that wasn't developed by Luddites.

 

[Dirttracker]

Has this issue been resolved by GM? I'd like to get my 2013 Suburban's hands free system working, I'm currently using a headset because of the voice quality reported by listeners. If it's something that GM covers, that's great. Otherwise, I'm contemplating just ripping out the existing "infotainment" system and replacing it with something that wasn't developed by Luddites.

ZorroOscuro, No they have not solved the Garbled Voice Problem. They did replace the microphone Twice, even changed it to a different year, to no avail. They have a hardware problem thats not dealing with the road noise cancelation.
I wish GM would assign someone to figure this out. Last time my truck was in for a WEEK , no better now than it was before. I'll post if they find a fix or solution to their problem.

 

[Dirttracker]

Hi Dirttracker,

I'm very sorry you've experienced this concern for quite some time now. But it's good to hear you've notified your dealer and they're looking into this for you. I'd be happy to follow up with them on your behalf as an extra layer of assistance and research this further. Please send a private message with your contact information, VIN, current mileage and the involved dealer if interested. Looking forward to hearing from you.

Sincerely,

Eddie A.
GM Customer Care

Eddie, are you still watching. This problem is still not fixed. Any ideas??

 

[Dirttracker]

Eddie, are you still watching. This problem is still not fixed. Any ideas??

Eddie, I'm not a regular user. don't have 10 posts yet , so I'll send a PM. when I can. The Infotainment group is just checking on the dealer. We need someone to push Engineering into the fray. The SRN is 8-2157149096 . Any help you can provide I would be greatful .
Thx
Dirttracker

 

[JDElsbernd]

Recently purchased a 2013 Tahoe LTZ for my wife and have experienced the same "garbled" results when she uses her hands-free. I would have to chime in with the previous posts to say that it's disappointing that the vehicle is now 3 years old, cost well in excess of $60K, and it doesn't appear that there has been a solution yet.

I'll keep following the trail, and hopefully adding as I try to get answers too.

JDE

 

[blkonblk]

i would look into changing the onstar vcim module as that controls the bluetooth feature.

 

[Harry13]

Add me to the list of people with the same problem. Everyone I speak with using BT says I sound like I'm underwater. Is it possible this could have something to do with the Onstar module. I've only owned my 2014 Yukon for about 6 months. When I first used the BT right after buying the Yukon, it worked fine. A moth or so later, I spoke with Onstar via their system to cancel the service from the previous owner. Since then, it has been messed up with this underwater garbled sound. BTW: phone is Samsung Note4

 

[Dirttracker]

Still same problem. Changed microphone 3 times now. Engineer thinks microphone is the problem. I still think it has to do with the noise cancelation software. It works perfect until the car moves. Seems to be sensitive to different voice types or volume also. I can use a 50.00 Jawbone headset sounds perfect. I'm going to turn on OnStar for a trip and test the voice quality with there cell phone. Anybody have any other ideas???