Tahoe14
Full Access Member
I deal with a Cadillac, GMC, and Buick Dealer so I get the best of both worlds.
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Yep!!! Boardwalk Chevrolet in Redwood City, CA is the most dishonest dealer EVER. We took our perfectly running Tahoe in for a general tuneup in advance of towing our Airstream 1000 miles. They called and told me they had to replace my rear differential because it was leaking. We parked in the driveway and there was no evidence of a leak so I told them not to do anything and I was sending my husband over after work. He got there and they had already replaced it. He demanded to see the part (CA law that they have to provide your parts if you ask) and they informed him they had already thrown it away. We had to pay $4000. Fast forward to the drive and the truck was running really roughly and it broke down at a rest stop with no cell service. Thank god we were able to sign up for OnStar. I got home, had it out with the dealership, contacted Chevy customer support... no one cared. We vowed NEVER to take our vehicles to the Chevy dealer again, and now that same truck has 260k miles with no issues. It was very clear that they use tuneups to create their own revenue stream.I'm wondering if any members have had sketchy service at a Chevy dealer and how you handled it. I took my 2015 Tahoe LTZ in for inspection and general service in January. I dropped off the vehicle the day before the scheduled service and to my surprise they completed it that day. Among the services they completed were a check of the electrical system and tire rotation. I gave them a good review on my survey from GM. Less than a month later my battery died while I was at a store. It appeared it may have been an original battery. The Tahoe ran noticeably better as soon as the battery was changed. OK, maybe it was a fluke and was not able to be found on the system check. Later in February I took the Tahoe to the Chevy dealer where I purchased it (a two hour drive from home) for warranty work. As I'm standing at the counter one of the techs there said "Hey, do you know you're missing a lug nut?" Holy s..t. In my decades of driving I NEVER have lost a lug nut - even on tires I changed on the side of the road. I looked over and sure enough, there was a lug nut missing on the front right. The tech then found a lug nut on the OTHER front wheel that was loose! I called the local Chevy dealer on my return home and left a message for the guy listed on their website for complaints on service. I heard NOTHING for a week. I then left another message and said "Well, if you don't have the time to talk to me I guess I'll just have to contact the owner." I received a callback 15 minutes later. He said he never got my message (sure...) and then apologized. There was no offer to give me a break on what I paid for the service or even a discount on my next visit. A few weeks later I returned to the distant Chevy dealer to get the warranty work completed and I was charged for the lug nut and service to check and tighten all of the rest of the lugs. The bill wasn't much, but I would like to get the local dealer to pay up and maybe do more than a weak apology. Any thoughts? THANKS!!!
Hold it. You were told you needed a new rear differential, you told them don't touch it, they replaced it anyway and you paid $4k to get it? How does this happen? They would have paid me $4k to get me out of the shop, I would have been raising so much HELL!Yep!!! Boardwalk Chevrolet in Redwood City, CA is the most dishonest dealer EVER. We took our perfectly running Tahoe in for a general tuneup in advance of towing our Airstream 1000 miles. They called and told me they had to replace my rear differential because it was leaking. We parked in the driveway and there was no evidence of a leak so I told them not to do anything and I was sending my husband over after work. He got there and they had already replaced it. He demanded to see the part (CA law that they have to provide your parts if you ask) and they informed him they had already thrown it away. We had to pay $4000. Fast forward to the drive and the truck was running really roughly and it broke down at a rest stop with no cell service. Thank god we were able to sign up for OnStar. I got home, had it out with the dealership, contacted Chevy customer support... no one cared. We vowed NEVER to take our vehicles to the Chevy dealer again, and now that same truck has 260k miles with no issues. It was very clear that they use tuneups to create their own revenue stream.