2025 Yukon RSE streaming doesn't work (HDMI fine)

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

backwaterchile

TYF Newbie
Joined
Nov 5, 2024
Posts
7
Reaction score
3
Extremely frustrated with my brand new AT4 Ultimate rear-seat entertainment system (which I understand to be same across 2025 Tahoe/Suburban/Yukon line) as we bought this for road trips and have already had one trip with no streaming.

While HDMI inputs work, the Youtube, Hulu, and Web browser apps all say "You can only watch this content with an active in-vehicle streaming video subscription. Contact an OnStar Advisor to subscribe." Unfortunately however I am already subscribed to all packages with unlimited data.

The OnStar advisor was not any help. Supposedly they've escalated it and I'll get a call back from someone else in 5 business days.

We have:
- signed in/out of all accounts (MyGMC, Google)
- reset infotainment data
- created an alternative profile (duplicating all the sign-in steps)
- accepted all terms and conditions
- enabled location services
- factory reset the rear screens (I don't think this could have helped because the error message originates from the Entertainment Hub app which runs on the main display)

I have read https://www.chevrolet.com/support/vehicle/entertainment/displays-radio/stream-content-from-vehicle which just seems to indicate that terms & conditions need to be accepted.

Has anyone else experienced this? I am at my wit's end, and given the technological nature of the error I doubt that taking it in to the dealer would be helpful.
 

LegalBrief

TYF Newbie
Joined
Feb 23, 2025
Posts
25
Reaction score
11
Disconnect the negative battery cable for 2 minutes, then ask onstar to resend / reset the cellular data
 

Picklespickleplum

TYF Newbie
Joined
Aug 26, 2024
Posts
10
Reaction score
0
Extremely frustrated with my brand new AT4 Ultimate rear-seat entertainment system (which I understand to be same across 2025 Tahoe/Suburban/Yukon line) as we bought this for road trips and have already had one trip with no streaming.

While HDMI inputs work, the Youtube, Hulu, and Web browser apps all say "You can only watch this content with an active in-vehicle streaming video subscription. Contact an OnStar Advisor to subscribe." Unfortunately however I am already subscribed to all packages with unlimited data.

The OnStar advisor was not any help. Supposedly they've escalated it and I'll get a call back from someone else in 5 business days.

We have:
- signed in/out of all accounts (MyGMC, Google)
- reset infotainment data
- created an alternative profile (duplicating all the sign-in steps)
- accepted all terms and conditions
- enabled location services
- factory reset the rear screens (I don't think this could have helped because the error message originates from the Entertainment Hub app which runs on the main display)

I have read https://www.chevrolet.com/support/vehicle/entertainment/displays-radio/stream-content-from-vehicle which just seems to indicate that terms & conditions need to be accepted.

Has anyone else experienced this? I am at my wit's end, and given the technological nature of the error I doubt that taking it in to the dealer would be helpful.
I’m in the same boat 23 ultimate Yukon xl I’ve spent probably 50 hours on this issue. Apps say turn on location services on back screens with no solution. Do you have an update for yourself?
 

Forum statistics

Threads
134,181
Posts
1,898,179
Members
99,676
Latest member
kunsr40
Top