backwaterchile
TYF Newbie
- Joined
- Nov 5, 2024
- Posts
- 7
- Reaction score
- 3
Extremely frustrated with my brand new AT4 Ultimate rear-seat entertainment system (which I understand to be same across 2025 Tahoe/Suburban/Yukon line) as we bought this for road trips and have already had one trip with no streaming.
While HDMI inputs work, the Youtube, Hulu, and Web browser apps all say "You can only watch this content with an active in-vehicle streaming video subscription. Contact an OnStar Advisor to subscribe." Unfortunately however I am already subscribed to all packages with unlimited data.
The OnStar advisor was not any help. Supposedly they've escalated it and I'll get a call back from someone else in 5 business days.
We have:
- signed in/out of all accounts (MyGMC, Google)
- reset infotainment data
- created an alternative profile (duplicating all the sign-in steps)
- accepted all terms and conditions
- enabled location services
- factory reset the rear screens (I don't think this could have helped because the error message originates from the Entertainment Hub app which runs on the main display)
I have read https://www.chevrolet.com/support/vehicle/entertainment/displays-radio/stream-content-from-vehicle which just seems to indicate that terms & conditions need to be accepted.
Has anyone else experienced this? I am at my wit's end, and given the technological nature of the error I doubt that taking it in to the dealer would be helpful.
While HDMI inputs work, the Youtube, Hulu, and Web browser apps all say "You can only watch this content with an active in-vehicle streaming video subscription. Contact an OnStar Advisor to subscribe." Unfortunately however I am already subscribed to all packages with unlimited data.
The OnStar advisor was not any help. Supposedly they've escalated it and I'll get a call back from someone else in 5 business days.
We have:
- signed in/out of all accounts (MyGMC, Google)
- reset infotainment data
- created an alternative profile (duplicating all the sign-in steps)
- accepted all terms and conditions
- enabled location services
- factory reset the rear screens (I don't think this could have helped because the error message originates from the Entertainment Hub app which runs on the main display)
I have read https://www.chevrolet.com/support/vehicle/entertainment/displays-radio/stream-content-from-vehicle which just seems to indicate that terms & conditions need to be accepted.
Has anyone else experienced this? I am at my wit's end, and given the technological nature of the error I doubt that taking it in to the dealer would be helpful.
