Beware: GM Nightmare - Defective 2024 and 2022 Yukon Diesel

[Canadiansteelman]

I need to share my frustrating experience with our 2024 Yukon from GM. After 2 years of dealing with issues in our 2022 Yukon, GM finally replaced it with a 2024 model. Unfortunately, the replacement only lasted 123 miles before breaking down, throwing multiple error codes and triggering the dreaded check engine light.

While GM agreed to buy back the defective 2024 Yukon, the repurchasing process has stretched to a grueling eight weeks, and we are still in the waiting game.

To add insult to injury, GM expects us to foot the bill for a rental car since we are currently without a vehicle. They promise reimbursement, but the reality is, we're left in the lurch, paying insurance for a car parked in one of their dealership lots, all while they continue to receive their scheduled payments.

It's disheartening to see a company not only struggle with producing reliable vehicles but also fail to streamline their processes and retain loyal customers. ‍

I share this story not as a complaint, but as a cautionary tale. I wouldn't want anyone else to endure the frustration and inconvenience we've faced. Let's hope GM takes note and works towards improving their vehicles quality and customer experience.

Thank you.

What exactly was the defect? What did the error codes show as wrong with the Yukon. Was it not running, not starting?

 

[AAhmed]

They made seven unsuccessful attempts to correct the emission-related error code on the 2022.

There were many errors on the 2024. It didn't start when we were outside in extremely frigid conditions. It required towing. Although they indicated it was worth two pages of codes, they never told me what those errors codes are.

 

[Blackcar]

I know that sometimes and I have let them know before that this is my vehicle not there's and I want to know exactly what's going on and show me what they are seeing and problem. And if not further up food chain I go.

 

[AAhmed]

Yea, I hear you, but we get sick with this, after the 2 years long struggle with the 2022. We can't keep doing this again with the 2024. The 2022 never made an oil change to oil change without being in the shop in between, for weeks, with a check engine light on and emission sensor error code.
We pay all the money for connivence and not to be running back and forth to the maintenance shop. Thanks.

 

[BrokerThis]

So you started this thread 2+weeks ago, is your 24 still at the dealer?
Have you asked them specifically to provide you "the pages of diagnostic reports"?
Have you considered going to a different dealer? What area are you from maybe another member can provide you a better dealer to check out ?



This is a place of help, but you really haven't provided much info or details to what specifically is wrong with your 24 besides being at dealer with issues.

 

[jmzvet]

New vehicles are extremely complex with a sensor for everything. It amazes me most of them operate perfectly with zero problems. Of course, some don't.

 

[AAhmed]

New vehicles are extremely complex with a sensor for everything. It amazes me most of them operate perfectly with zero problems. Of course, some don't.

Yeah, especially Yukon trucks they work in temperamental basis

 

[dbphillips]

So you started this thread 2+weeks ago, is your 24 still at the dealer?
Have you asked them specifically to provide you "the pages of diagnostic reports"?
Have you considered going to a different dealer? What area are you from maybe another member can provide you a better dealer to check out ?



This is a place of help, but you really haven't provided much info or details to what specifically is wrong with your 24 besides being at dealer with issues.

This. No way would I have taken the 2024 to the same dealer as the 2022. If there was only one dealer in town, I would have taken the money.

Our dealer is rated pretty highly, but it appears I will need to change, as they aren't willing or interested to get to the true root of the issues, hiding behind "that code isn't shown, so we can't bill for that procedure". And the Chevy customer care people can't say "just do it". I guess I have to tell the customer service agent "escalate to regional manager"...

 

[rswaug]

I am not seeking a replacement this time. I want a full refund. If you recall this 2024 is a replacement, so we went through this before with the 2022. We are putting an end to this.

I completely understand but again, you're projecting the issues of the 2022 onto the 2024 without ever finding out the cause of one check engine light. Could be something as simple as a module not being plugged in completely.

 

[AAhmed]

I completely understand but again, you're projecting the issues of the 2022 onto the 2024 without ever finding out the cause of one check engine light. Could be something as simple as a module not being plugged in completely.

Yeah, I hear you. I am sick of going to maintenance shops, but thanks.