Dealership experience

[sumo]

dont like the answer? Go complain. Everyone has a boss and eventually youll get heard. I see it all the time. I work on the mechanic side. If someone doesnt like the answer, They ask for the service Manager, If he dosent help, go ask for a GM. If they wont help ask for the Owner. No one wants a irate customer in their dealership. It Looks bad in front of customers.

 

[Yukon-ya]

Dealers can either be good or your worst nightmare

 

[Sheriff]

This was simply a case of somebody engaging mouth before putting brain in gear. If it's a problem the powertrain warranty covers, the powertrain warranty covers it whether it does it ALL the time or not. There is no such thing as a part being 2% defective or 25% defective. If it's defective, it's defective, period.

As an example..... if your transmission engages 98% of the time, the 2% of the time it doesn't engage makes it defective and makes it covered by the powertrain warranty. Any service manager at a GM dealership knows this.

 

[Hammer450R]

Hammer450r,

I am sorry to hear that you had a bad experience at your dealership. Have you spoken with any other dealership about this issue?

Thank you!

Elizabeth, GM Customer Service

No i haven't...he said ill start getting charged the $100 everytime i bring it back, not sure if its a chevy wide thing or just that dealership.
Funny thing is, all he had to say was yeah they make that noise from time to time. I would of bought it and been on my way.

---------- Post added at 08:08 PM ---------- Previous post was at 08:05 PM ----------

This was simply a case of somebody engaging mouth before putting brain in gear. If it's a problem the powertrain warranty covers, the powertrain warranty covers it whether it does it ALL the time or not. There is no such thing as a part being 2% defective or 25% defective. If it's defective, it's defective, period.

As an example..... if your transmission engages 98% of the time, the 2% of the time it doesn't engage makes it defective and makes it covered by the powertrain warranty. Any service manager at a GM dealership knows this.

Right its like saying the bearing only knocks when you mash it so don't mash it and tell us when it knocks all the time? haha

 

[Tonygxp]

ol' saying still takes hold of this situation... "It's hard to find good help." ridiculous answer from someone who doesn't take his job all that serious. i worked in that business for 8 years and on my WORST day i would've never said that to a customer, sorry. i worked in parts, service then became parts mgr, service mgr etc. maybe it's just your work ethic but that's ridiculous. if i ever lost my current job i would probably go back into that industry, i was good at it but just didn't like the instability that dealerships in NYC had at the time. New owners every 2 years and too much change you never knew when it was "time to go".

Best of luck with your truck. just perfect making the noise happen on command and you can show them next time you're there and it's on them.

 

[stevek]

Take a video with your phone, or if you have something like a Go-pro, go ahead and record daily until you get it to happen.

 

[GM Customer Service]

Hammer450r,

Thank you for that information. I would like to look into this further for you. Could you please message me with your VIN and your contact information?

Thank you!


Elizabeth, GM Customer Service

 

[Sweet_N_Low]

Unbelievable. I know that rod knocks when you first start the truck but it's intermittent. Let us know when the motor implodes. Really?

 

[edgaranah1]

Thats a shame that the dealership said that. I would of still be yelling my lungs out at that guy. But thats just me I have a real bad temper when it comes to dumn a** people.

 

[Hammer450R]

Hammer450r,

Thank you for that information. I would like to look into this further for you. Could you please message me with your VIN and your contact information?

Thank you!


Elizabeth, GM Customer Service

Pm sent