Dealership Issue (Roof Rack Key)

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BacDoc

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What is the main issue here? Are the racks already installed and they need to be moved?

As someone who carries a lot of gear I definitely see the need for roof racks and the ability to move or remove them. Plus the advantage of attaching parts to load different types of sporting equipment.

I chose to go aftermarket and went with Thule. The quality and customer support is great although they are way more expensive than the GM. It’s unfortunate that GM doesn’t have the customer support for this but hopefully you guys will get them to notice how important gear carrying accessories are.
 

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