How to submit a GM service complaint

[jcsinc]

Yesterday I took my 2011 Tahoe (11k miles) in for service to John Thorton Chevrolet near Atlanta to get the rear passenger window wind noise corrected. It turned out the wind noise was from a previous broken window replaced by Jim Ellis Chevrolet @ 1,100 miles in April 2011 which they also did not vaccum the glass from the bottom of the door which caused a rattle when shut closed.

John Thornton Chevrolet charged me $89 + tax to pop the door panel and vaccum out the glass that the other dealer failed to do. That is poor customer service and I should not have been charged.

Can someone guide me in the right direction to submit a claim to GM.

Thanks
jcs

 

[JochenWoern]

Yesterday I took my 2011 Tahoe (11k miles) in for service to John Thorton Chevrolet near Atlanta to get the rear passenger window wind noise corrected. It turned out the wind noise was from a previous broken window replaced by Jim Ellis Chevrolet @ 1,100 miles in April 2011 which they also did not vaccum the glass from the bottom of the door which caused a rattle when shut closed.

John Thornton Chevrolet charged me $89 + tax to pop the door panel and vaccum out the glass that the other dealer failed to do. That is poor customer service and I should not have been charged.

Can someone guide me in the right direction to submit a claim to GM.

Thanks
jcs

Contact GM directly:

GM General Motors Corporate Office Headquarters HQ
300 Renaissance Center
Detroit, MI 48265, USA

GM Mailing Address
P.O. Box 33170
Detroit, MI 48232-5170

CHEVROLET Customer Service: 1-800-222-1020
GM Corporate Phone Number: 1-313-556-5000

I would contact the Customer Service number and inquire as to HOW to submit an OFFICIAL complaint.

Hope this helps.

 

[jcsinc]

Thank you and I will contact them.

jcs

 

[JochenWoern]

Thank you and I will contact them.

jcs

Your welcome.

 

[gilbo]

i would say its time to find another dealership, what a bunch of douches

 

[JochenWoern]

i would say its time to find another dealership, what a bunch of douches

AGREED!!!!!!! But their non-performance still should be addressed with GM!

 

[stevek]

Let me get this straight.

April 2011 - You took your Tahoe to Jim Ellis to get a broken window replaced.
April/May 2012 - You finally went to John Thornton to fix a problem caused by a repair by a DIFFERENT dealer a YEAR ago.

Mechanics don't work for free. Why should John Thornton fixing a shotty repair made by Jim Ellis fix it for free? If anything, complain about Jim Ellis to GM.

 

[06xl]

Let me get this straight.

April 2011 - You took your Tahoe to Jim Ellis to get a broken window replaced.
April/May 2012 - You finally went to John Thornton to fix a problem caused by a repair by a DIFFERENT dealer a YEAR ago.

Mechanics don't work for free. Why should John Thornton fixing a shotty repair made by Jim Ellis fix it for free? If anything, complain about Jim Ellis to GM.

Amen

 

[Sheriff]

GM recorded record profits this past quarter. Why would you guys wanna jeopardize their chances of the next quarter setting another record profit by insisting they pay for any of this?

 

[stevek]

If I could've saved $89 to drive 60 minutes round trip, I sure as hell would've done it.