Time for a story ... (slightly funny but a serious question at the end)
Been doing a ton of research, narrowed things down to a Yukon Denali or AT4. Went to a dealership here in Portland, Oregon.
Showered, got cleaned up, put on nice clothes so as to be taken seriously vs walking in with shorts and flip flops and a sideways trucker hat, my usual look. I'm a blessed 48-year old male who still looks like he's in his early 30's - my wife says my attire is a desperate attempt to cling to youth (which is probably true).
Not that I was going to tip it off to the salesperson but I have the cash ready to go, and after doing all the necessary legwork and research, e.g., reading this forum, I went in with the expectation that I'd get put on a list and I'd have to wait a few months or longer - but I wanted to at least get the process started knowing that it was going to be a marathon and not a sprint.
[Originally put the full convo here (which was kinda funny), but I've deleted it]
Long story short: the sales person never got up from his seat, never offered a hand shake or fist bump, never introduced himself or bothered to ask me my name, never offered a cup of coffee. I walked in and said I was interested in a Yukon Denali or AT4 and his response was, "Put your name on the list and maybe it'll show up early next year." And then he went back to typing. I asked a few other questions but I really got the impression that he couldn't be bothered, so I just thanked him and left.
A famous poet once said, "People will forget what you say, and people will forget what you do, but people will never forget how you made them feel."
I felt like the guy who got all ready for a blind date, and when the hot girl finally sees me goes, "Oh, my grandma just called me and asked me to help replace her alternator. And her toenails need trimming. And I forgot to wash my hair. I need to go, sorry, bye!"
I don't know if this is the norm these days? I understand it's a seller's market and they have all the power - but there was absolutely ZERO courtesy shown whatsoever. I'm not a big stickler for onerous decorum, but seriously - not even standing up and saying, "Hi, I'm so-and-so, welcome to our dealership"? First impressions mean a lot, and this first impression was not good and I'm definitely taking my business elsewhere.
So here's the question: anyone care to share any recent buying experiences in Oregon? Any place to avoid? Any places that go above-and-beyond?
