Issues with Infotainment System

[James777]

I have a 2023 Tahoe RST. I really like the vehicle. I am experiencing two issues with the Infotainment System. First, while driving, the Infotainment System will randomly shut off and restart. The screen states, "Device is starting." I have attached a photo. If I am driving and on a call, the call will drop off the system but still be on my phone. Second, if listening to the audio, whether radio or sirus, the audio will cut off for a second or two and come back on. Any advice is appreciated.

 

[Doubeleive]

take it to the dealer and try to replicate problem for dealer. otherwise nothing you can do but maybe request the dealer install any available calibrations.

 

[James777]

I have a 2023 Tahoe RST. I really like the vehicle. I am experiencing two issues with the Infotainment System. First, while driving, the Infotainment System will randomly shut off and restart. The screen states, "Device is starting." I have attached a photo. If I am driving and on a call, the call will drop off the system but still be on my phone. Second, if listening to the audio, whether radio or sirus, the audio will cut off for a second or two and come back on. Any advice is appreciated.

UPDATE: I contacted the service manager at the local Chevy dealership and he advised me to disconnect the battery terminal for a couple of minutes and then connect and see if the issue is resolved. I disconnected the negative terminal for a couple of minutes and once connected back, I have not experienced any additional issues with the Infotainment system rebooting or restarting at random times.

 

[23 Tahoe]

UPDATE: I contacted the service manager at the local Chevy dealership and he advised me to disconnect the battery terminal for a couple of minutes and then connect and see if the issue is resolved. I disconnected the negative terminal for a couple of minutes and once connected back, I have not experienced any additional issues with the Infotainment system rebooting or restarting at random times.

Thanks for the follow up.

 

[NhrTPA]

I have a 2023 Tahoe. For the past month either the outside ambient temperature is wrong by 20° or the clock is wrong by 11 minutes. Took it to the dealership and now they have had it for a week. Apparently the computer system that runs the infotainment and radio system believes that the vehicle is a 2022 Chevrolet van. They don’t know how this has happened but that’s is what is causing my glitches. Likely more was off that I didn’t notice. They have to remove the entire dash to get to the part that controls all of it. This vehicle had had 3 AC warranty repairs and a fuel injection failure and I don’t have 20k miles on it yet. This seems like a small thing but if your car computer thinks it’s cooler out then it is then the air conditioning doesn’t work properly and the engine is not being cooled properly.

 

[BacDoc]

Did you buy it new?
Do you have any information on the history?

Problem with these new technology vehicles is they are like cell phones and computers - if you buy a used one you have to know the history as previous data is stored in there. My wife got a new “reconditioned” IPhone for a warranty claim and it was an upgrade great deal but she still gets calls related to previous number even though it was different. Not that big of a deal but you would think they could clear everything so stuff like this would not happen. Technology has advanced but issues have advanced proportionally.

 

[justchecking]

Did you buy it new?
Do you have any information on the history?

Problem with these new technology vehicles is they are like cell phones and computers - if you buy a used one you have to know the history as previous data is stored in there. My wife got a new “reconditioned” IPhone for a warranty claim and it was an upgrade great deal but she still gets calls related to previous number even though it was different. Not that big of a deal but you would think they could clear everything so stuff like this would not happen. Technology has advanced but issues have advanced proportionally.

Having worked with quite a few accidental programmers I endorse this message.

 

[NhrTPA]

Yes bought Tahoe brand new.