I have state farm up here in Canada and i love them as well. Ive had a house claim for a flood and a couple of accident claims over 15 years and they are the best.
One of their motto's is Insurance like it never happened, and they live it, they give you options and fix your shit the way you ask for it, with in reason of course.
When our house flooded they gave us three options; one, we'll pay you 75% of the repair cost and you can go on a holiday, two, we fix it with our contractors to the way it was like it never happened and you pay nothing, Three, they'll pay you 75% and you fix it how you want and when it's complete they give you the other 25%.
I dont think i pay any more than anyone else either but i would.
It sucks to have a hit and run man, i hope you find them.