Like my Denali

[cardude2000]

Not necessarily. That loyalty can be lost. Also, the OP in that other thread clearly went down the 'I'll never buy GM again' road. That's a lost sale no different from yours.

I agree that the sale/buyer in that other thread is already lost. Convincing someone like that to ‘come back’ takes enormous amounts of time and energy. They are better served to try and push the average buyer with no loyalty to become slightly more invested in the brand so that future ‘issues’ they experience dip into that well of goodwill instead of immediately sending them to a competitors lot.

It’s not a perfect science but I’m in that line of work so I’m ‘guessing’ this is their motivation (even if it’s being done subconsciously) but it could have been random/luck of the draw to. Who knows.

 

[WillCO]

Interesting the quick response on this thread, but nothing on the recent "Hate my Denali" one, even after being tagged. @GM Customer Service

The OP on that thread bought her Tahoe as a high mileage used vehicle. The entries on her gripe list suggest the vehicle had been put away wet by the previous owner. I'm not sure what the GM rep has to gain by engaging there.

 

[GTNator]

Wow, lol


Sent from my iPhone using Tapatalk

 

[WillCO]

Wow, lol


Sent from my iPhone using Tapatalk

Not sure that's directed at me. If so, my point is that the customer service rep can say he's sorry all day long but the customer is probably looking for restitution. There's no way to determine, based on what we know about that situation, whether that vehicle is a lemon or if someone drove it through a creek every day on the way home from work.

 

[GTNator]

Not sure that's directed at me. If so, my point is that the customer service rep can say he's sorry all day long but the customer is probably looking for restitution. There's no way to determine, based on what we know about that situation, whether that vehicle is a lemon or if someone drove it through a creek every day on the way home from work.

I completely agree, and no that wasn’t directed at you. It was directed at my friend, Cardude...he knows why, lol.


Sent from my iPhone using Tapatalk

 

[cardude2000]

The OP on that thread bought her Tahoe as a high mileage used vehicle. The entries on her gripe list suggest the vehicle had been put away wet by the previous owner. I'm not sure what the GM rep has to gain by engaging there.

I agree there’s nothing to gain from them engaging but I’ve bought used rental cars and gotten them to 50k with no issues. Anything, treated in almost any way, should be able to get to 50k with no issues these days.

Especially blinkers, LED tail lights, headlights and heated seats.

 

[cardude2000]

I completely agree, and no that wasn’t directed at you. It was directed at my friend, Cardude...he knows why, lol.


Sent from my iPhone using Tapatalk

I have no idea but I’ll do my best not to lose any sleep over it lol [emoji23]

 

[NYisles1]

The OP on that thread bought her Tahoe as a high mileage used vehicle. The entries on her gripe list suggest the vehicle had been put away wet by the previous owner. I'm not sure what the GM rep has to gain by engaging there.

The OP on that thread bought her Tahoe as a high mileage used vehicle. The entries on her gripe list suggest the vehicle had been put away wet by the previous owner. I'm not sure what the GM rep has to gain by engaging there.

If I’m looking at the same thread she said she purchased a ‘15 with 40k on it. That’s certainly not high mileage and not an amount that should throw caution flags to a buyer. I’ve been a GM buyer for a long time but have no problem laying the blame on the ‘15s on GM. That they rolled out a full-size BOF V8 SUV, which is right in their wheelhouse of expertise and experience reach customers with so many issues is a shame.

People having to be cautious about buying a 3-4 yr old full-size GM with 40k that was probably $60k+ when new is not a good state of affairs.

 

[cardude2000]

If I’m looking at the same thread she said she purchased a ‘15 with 40k on it. That’s certainly not high mileage and not an amount that should throw caution flags to a buyer. I’ve been a GM buyer for a long time but have no problem laying the blame on the ‘15s on GM. That they rolled out a full-size BOF V8 SUV, which is right in their wheelhouse of expertise and experience reach customers with so many issues is a shame.

People having to be cautious about buying a 3-4 yr old full-size GM with 40k that was probably $60k+ when new is not a good state of affairs.

You best duck and cover son!

 

[GTNator]

My Denali is pretty ok. Not the best vehicle I’ve owned. Not the worst. I’ve replaced more stuff than I’d like to for 40k miles but it’s never stranded me and Parts are cheap. Ride is average. I very much like the looks. I may get another yukon next year. I may not. I like trying new makes and models. I’m glad I tried a yukon. It’s been a reasonably good experience.

Amen, glad you’re verbalizing your “reasonably good experience”.

If you end up actually buying the next gen, that’ll probably feel like a different model enough. I bet it looks even better, with better technology.



Sent from my iPhone using Tapatalk