Me vs. Crutchfield, Im gonna need some help

[AquinoSteven]

So its kinda a long story but here it goes.

1 month ago
I bought a perihperal ipod adapter from crutchfield and installed it the next day. I ran the positive to the THICK ORANGE WIRE and the ground to the BLACK WIRE WITH THE WHITE STRIPE. The wires were located in the back of my 6 disk bose headunit. I set the dip switches to 1,2,8 and tucked it away. The adapter sounded great and everything worked until...... While i would drive the truck would stall out and the start back up by itself. The locks would trigger on there own also. The truck died overnight for 3 days. I finally took it out and called crutchfield. They said that the box may be bad and that i should blow on the dip switches to get the "dust out"

2 weeks ago
After driving the truck with no problems i decided to install it again with the help of a crutchfield advisor named Randy. He walked me through the process to make sure i did everything right. About mid way through the install i turned the truck on to test it but nothing happened. I locked and unlocked the truck and tried again. I got power but an "unknown driver" message. Ive seen this message before when the truck died while driving. So i looked in the back of the headunit and the ground cable wasent in the clip all the way. I reset it and was on my way. I drove the truck about 10 mins. and the truck was stalling out. I would turn the key one click to get power and the next for AC and gauges but when i went the next click to start, nothing happened, the gauges just reset themselves. So took the truck back home and took the adapter out.

Thursday
The truck had been running get and i was finally starting to get my Diablo tune dialed in (hard to believe in know). I went out to lunch and then went to class. An hour later I come out to go home and the truck did the same thing. Power and air but no starting. So i thought it may be the tune so i installed the original tune on the predator but still no starting. I had to call onstar. They came and jumped the truck up with a jump pack no problem. The truck drove fine the way home. I brought it to STS to see if they could figure it out but they had no idea on only pulled codes (Ill give you them later) They said that they were body codes and there was a computer malfunction.

The codes
41026-Loss Class 2 comm
41041-Loss of RBCM EBTCM Communication
(The numbers are right but im pretty sure the letters are wrong, i couldn't read their handwriting)

I was confused when they pulled the codes because i didnt get a CEL on the dash.

So..... I called crutchfield again to let them know and they said that they had sold me the right adapter and it was a problem with the truck. I called Pac audio ( the maker of the adapter) and they said crutchfield sold me the wrong adapter and that they don't make an adapter for 6 disk bose trucks. I called crutchfield and got my money back. But it wasent over.....

Today
I looked over the crutchfield site to see if they had listed anywhere that the adapter (ISGM73) was not compatible with my truck but it said nothing. Even the advisor (Randy) had said that it was the right one. So now im pissed because not only is the website wrong but the advisors are wrong too.

What I want
I want Crutchfield to pay for everything to get fixed once i have proof that a GM tech says that the problem came from the adapter. I already have 2 counts false advertising. (I took about 30 screen shots from both websites walking you through the ordering process to prove that it does not say anything about a 6 disk changer.

What Crutchfield said
They said that they would be willing to take my claim if i write a full statement on the install and a statement from the GM tech saying that the wrong adapter caused the computer malfunction. The only problem was that he said the adapter has nothing to do with the computer and the wrong adapter would not cause any problems even if properly installed. I argued but he kept his ground.

So long story short i have evidence of them selling me the wrong adapter and admitting that it was wrong. The only thing i dont have is the proof that the adapter caused all the problem. The truck has been running great since Thursday. I was hopping that Jenna or Justin could clarify things that would help the GM tech write a statement for me.

The end

 

[groundscr8pr]

sounds like like you are hooking up to the wrong orange wire. the class 2 data bus wire and the 12volt constant are both orange. try a different orange wire. or better yet take it to a pro and have it installed. at least use a multi meter to verify wiring.

 

[AquinoSteven]

Nah it was the right orange wire. The THICK ORANGE was for power the THIN ORANGE was for data. Besides the thick power is diagonal from the ground. Cant mess it up

 

[puckhead]

dang dude that blows! Hopefully you get things worked out. I have always had good luck with them, maybe they changed lately

 

[AquinoSteven]

Yeah, i called the guy at Pac audio and he laughed at me when i said what i got. He knew right off the bat it was wrong. I have a feeling its just gonna get denied though. Crutchfield is too big for me too take on.

 

[Narco]

thats why i bought one that required no splicing. i was worried about that happening

 

[AquinoSteven]

Bump for the morning.

 

[Eagle]

thats why i bought one that required no splicing.

ditto. PXAMG ftmfw.

And that is NOT false advertising. You don;t understand the legal definition of false advertising. You are both wasting your time and everyone elses with your spurious request. I wasn't there, and if you have received a refund of the purchase price, then you have legally not been injured. The onus after all is on you, not crutchfield, to verify the application before installing.

To establish that an advertisement is false, a plaintiff must prove five things: (1) a false statement of fact has been made about the advertiser's own or another person's goods, services, or commercial activity; (2) the statement either deceives or has the potential to deceive a substantial portion of its targeted audience; (3) the deception is also likely to affect the purchasing decisions of its audience; (4) the advertising involves goods or services in interstate commerce; and (5) the deception has either resulted in or is likely to result in injury to the plaintiff. The most heavily weighed factor is the advertisement's potential to injure a customer. The injury is usually attributed to money the consumer lost through a purchase that would not have been made had the advertisement not been misleading. False statements can be defined in two ways: those that are false on their face and those that are implicitly false.

<note OMISSION doesn;t qualify for #1>


One early attempt to create advertising industry standards was made in 1911 when the trade journal Printer's Ink proposed that false advertising be classified as a crime. As a result, false advertising became a misdemeanor in 44 states. Statutes were based on the model statute suggested by Printer's Ink. These statutes are still in effect; however, they are rarely used because it requires proving that the false advertising exists Beyond a Reasonable Doubt, a difficult standard to meet.

In place of the Printer's Ink statute, states adopted the Uniform Deceptive Trade Practices Act of 1964 (revised 1966), which lists a dozen different items that are prohibited in the advertising trade. The only remedy available under this act is injunctive relief—a court order that admonishes the guilty party for its actions— which may explain the low number of states that have adopted it. (As of 2003, only 12 states have adopted the statute in some form.) Other states have different statutes regarding false advertising. Most of these statutes require the courts to interpret state laws using federal guidelines provided by the Federal Trade Commission (FTC). According to the FTC, which amended its standards to help regulate cigarette labeling, three elements are necessary to show that an advertisement is false or unfair. The ad has to offend public policy; be immoral, unethical, oppressive, or unscrupulous; and substantially injure consumers.
-----------------------------------------

Yes, a little harsh but I'm glad you figured it out, I recommend you get the PXAMG as it is a no splice plug n play unit that works, has full control, text, + it has an aux in.

 

[AquinoSteven]

I didnt really mean "false advertising." It was just a term that seem somewhat appropriate at the time. I have no idea what i would call this. Is this a waste of my time... maybe. Is it worth it... it could be if the accept my claim, if not then oh well. Really this whole thing i directed towards Jenna or justin. There are the only people that trust with PCMs. If the bill is less then $200 then its no big deal but i have a feeling that its gonna be pushing $1000.

---------- Post added at 10:34 AM ---------- Previous post was at 10:32 AM ----------

Just looked at the PXAMG unit. I would have gotten it but i dont have XM

 

[Eagle]

you took it out right?

If so the problem is fixed. Clear the codes.

Or the problem is elsewhere, like the stereo connector itself.

---------- Post added at 08:37 AM ---------- Previous post was at 08:35 AM ----------

[/COLOR]Just looked at the PXAMG unit. I would have gotten it but i dont have XM

neither do I. Sat READY headunit, not sat equipped.