My turn for the rear defroster broken contact

[AJ847]

My Denali driver side has been hanging there for months now. I tried to solder it 4 times and each time it holds for about 4 to 5 months and then there is again dangling like a little (explicit) bag I explicited it my self out of respect for the forum and the viewers.

That really sucks man. I had my 'hoe for less than 24 hours before I noticed the rear defroster was broken. My mom's subaru hatchback has the same type of defroster set up yet she's never had a problem, GM really dropped the ball on this one.

 

[Chrisalecia]

CHEVY DEALER VENTING ALERT!!!!!

I just got back from the dealer for this. I (Stupidly) allowed them to do their patch kit repair last fall. It lasted 6 months and broke off again. Manager said they like to try the repair kit first and if that didn't work they would have to replace the glass. So I go back today and tell them that same story. the manager acknowledged that is what they do but my truck is out of warrantee by 2 months! And that the new glass would be $750+ dollars!!

Boy am I a dope to let them do the repair patch. So, I plead my case in front of a full waiting room of customers and made everybody aware that i was taken advantage of. So the manager says he will call GM warranty and see if he can cover this. Still, I feel I'm getting the run-around.

This really sucks!

 

[Laterfoolz]

I'm not sure what you are using to try and repair your defroster tabs. This is what I used
http://www.frostfighter.com/defroster-repair-tab-bonding-kit-2000.htm and it has worked for me. The trick to this repair is the heat gun.

 

[zieglerj-pdm-specialist]

CHEVY DEALER VENTING ALERT!!!!!

I just got back from the dealer for this. I (Stupidly) allowed them to do their patch kit repair last fall. It lasted 6 months and broke off again. Manager said they like to try the repair kit first and if that didn't work they would have to replace the glass. So I go back today and tell them that same story. the manager acknowledged that is what they do but my truck is out of warrantee by 2 months! And that the new glass would be $750+ dollars!!

Boy am I a dope to let them do the repair patch. So, I plead my case in front of a full waiting room of customers and made everybody aware that i was taken advantage of. So the manager says he will call GM warranty and see if he can cover this. Still, I feel I'm getting the run-around.

This really sucks!

They knew you were within warranty when you brought it in and that pisses me off that they didn't give you the option of replacing the glass then!!

 

[GM Customer Service]

CHEVY DEALER VENTING ALERT!!!!!

I just got back from the dealer for this. I (Stupidly) allowed them to do their patch kit repair last fall. It lasted 6 months and broke off again. Manager said they like to try the repair kit first and if that didn't work they would have to replace the glass. So I go back today and tell them that same story. the manager acknowledged that is what they do but my truck is out of warrantee by 2 months! And that the new glass would be $750+ dollars!!

Boy am I a dope to let them do the repair patch. So, I plead my case in front of a full waiting room of customers and made everybody aware that i was taken advantage of. So the manager says he will call GM warranty and see if he can cover this. Still, I feel I'm getting the run-around.

This really sucks!

Hello,

I am deeply sorry to hear that you feel as though you are getting the run-around from your dealership. I cannot guarantee anything but I would like to look into this for you. Please private message me.

Regards,

Jennifer T.
GM Customer Care

 

[Stresst]

I hope GM solved this problem with the NNNBS's......

 

[Chrisalecia]

CHEVY DEALER VENTING ALERT!!!!!

I just got back from the dealer for this. I (Stupidly) allowed them to do their patch kit repair last fall. It lasted 6 months and broke off again. Manager said they like to try the repair kit first and if that didn't work they would have to replace the glass. So I go back today and tell them that same story. the manager acknowledged that is what they do but my truck is out of warrantee by 2 months! And that the new glass would be $750+ dollars!!

Boy am I a dope to let them do the repair patch. So, I plead my case in front of a full waiting room of customers and made everybody aware that i was taken advantage of. So the manager says he will call GM warranty and see if he can cover this. Still, I feel I'm getting the run-around.

This really sucks!

Just a followup to my OP.

My local dealer, after I persisted, contacted GM and offered to replace the rear glass if I paid the $100 deductible. So, in the end I'm satisfied I was able to get it fixed. Shame though that consumers must fight and make known what is actually a situation that is not fair. The service rep was ready to charge me the $765 to replace the glass. It wasn't until I asked to see the service manager and made an issue of it that I was able to get fair treatment. That is unfortunately the world we live in today - we must fight for everything.......

 

[Stresst]

Just a followup to my OP.

My local dealer, after I persisted, contacted GM and offered to replace the rear glass if I paid the $100 deductible. So, in the end I'm satisfied I was able to get it fixed. Shame though that consumers must fight and make known what is actually a situation that is not fair. The service rep was ready to charge me the $765 to replace the glass. It wasn't until I asked to see the service manager and made an issue of it that I was able to get fair treatment. That is unfortunately the world we live in today - we must fight for everything.......

Y
Glad it all worked out for you!

 

[zieglerj-pdm-specialist]

CHEVY DEALER VENTING ALERT!!!!!

I just got back from the dealer for this. I (Stupidly) allowed them to do their patch kit repair last fall. It lasted 6 months and broke off again. Manager said they like to try the repair kit first and if that didn't work they would have to replace the glass. So I go back today and tell them that same story. the manager acknowledged that is what they do but my truck is out of warrantee by 2 months! And that the new glass would be $750+ dollars!!

Boy am I a dope to let them do the repair patch. So, I plead my case in front of a full waiting room of customers and made everybody aware that i was taken advantage of. So the manager says he will call GM warranty and see if he can cover this. Still, I feel I'm getting the run-around.

This really sucks!

Did they replace the glass?? I found a special kind of solder for this type repair and I soldered it on and its holding tight I pulled on it and its holding strong I put another spread on it just to be safe and I truly think this is the last time I will be hassling with that!

 

[Stresst]

Did they replace the glass?? I found a special kind of solder for this type repair and I soldered it on and its holding tight I pulled on it and its holding strong I put another spread on it just to be safe and I truly think this is the last time I will be hassling with that!

What is it?