Decided on a black ss face. He charged me 160 for the face. I later checked and they were 120 on Amazon/eBay. I asked him why and he got all defensive about it. (He makes money off labor not parts, that’s his bread and butter, but apparently he did both with me). So I brushed it off and paid it. By now there were nnbs Escalade needles available and back in stock from the supplier. So I had him swap the needles from red to white and do all everything in white except blue film on the letters and icons of each gauge - mph, rpm, gas/oil/trans , etc. and now I can add a trans gauge which wasn’t available with the glow face.
So he charges me for another full cluster rebuild , he had to start over , it was a chance and a risk I took by wanting to try out the glow face.
So he’s had 2 rebuilds on the same cluster from me in less than 3 months.
I also sent him the hvac controls to change swap one bulb out, he took it upon himself to rebuild the whole unit and charge me $80. I asked him why and he got all defensive saying he doesn’t let any unit leave his hands unless he completely rebuilds it. At this point I’m already looking for other builders because I know I won’t be returning or referring anyone to his business.
I got the cluster back and I seen there was dust inside, like a lot. Sloppy and rushed. Fine I’ll pull it apart and clean it. One of the tabs were broken, again fine not a big deal , but I did pay for a brand new not broken one. So then I installed everything. As soon as I move the levers up and down on my ac one of them just falls off into my fingers. WTF?!!!
I send him these pics and he denies and damage and proceeds to blame either my install or the mail courier for any damage. Clearly he thinks I’m this ignorant and incompetent person that doesn’t understand the concept of how things go together. I know you have to pull those out in order to gain access to the board in order to replace the leds. At what point could that happen during shipment? What part of install calls for me to pull fooking the levers ?