Order to Delivery Timeframes

[JasonHTX]

If you go to gmc.com or Chevrolet.com you can initiate a chat with a GM service rep. They will take your order # and let you know the status. Then tell you to call your dealer, they call a service rep and find out the same status. 1st GM accepts. 2nd assigned target production week, TPW 3rd produced 4th Shipped, 5th delivered That's the "system".

Once you get a TPW your order is usually good... unless the plant shuts down or has a delay.

Based on everybody's experiences and input on this board from their orders, what little input we get from the dealers and find on the internet at sites like https://www.donlen.com/updates.html We have found towing packages, floor mats, air ride suspension and uograded wheels are all out of stock. Certain high end packages are causing production order delays etc. So a base Tahoe or Yukon SLE are probably in the 12 weeks range. A Denali Ultimate or Tahoe High Coutry... best to wait till 2022 year. Escalades are different story altogether.

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For some reason, the service reps on the chat channel haven't been very informative for me. Every check-in with them has resulted in "we don't have info, check with your dealer ..." ...

Here's the latest one today, and I am not going to waste my time with the chat personnel again ...

 

[Stbentoak]

For some reason, the service reps on the chat channel haven't been very informative for me. Every check-in with them has resulted in "we don't have info, check with your dealer ..." ...

Here's the latest one today, and I am not going to waste my time with the chat personnel again ...

A lot of chats are really chatbots that have preprogrammed answers. If and when you would get a human, they basically don't know anything about anything , just generic responses. I never chat with any one who is on the sales end of any transaction. 99% OF THE TIME YOU KNOW MORE THAN THEY DO...

 

[Gibby13]

New to the forum. First post, ordered Denali XL Ultimate 1/16/21. Said 8-12 weeks but they have seen it up to 20 weeks.

Wife checked yesterday and GM accepted the order, not sure when though.

 

[DougAMiller]

Monday was 4 weeks since order was placed. Dealer called today to say the order was accepted.

'21 Escalade Sport | 4WD | Shadow Metallic | Driver Assist Tech Package | Onyx Package | HD Trailering Package | SuperCruise

 

[JasonHTX]

A lot of chats are really chatbots that have preprogrammed answers. If and when you would get a human, they basically don't know anything about anything , just generic responses. I never chat with any one who is on the sales end of any transaction. 99% OF THE TIME YOU KNOW MORE THAN THEY DO...

Thanks for the info. This was my fault -- I was using the wrong order code *facepalm*. The dealer assigned a common order code, which was on my initial order sheet. However, I ignored the email they sent me the next day with the active order code for the retail sold unit. It's TPW this week. Dealer things it will be 3800 w/ VIN tomorrow or Friday. Fingers crossed.

 

[Gibby13]

Wife checked yesterday and GM accepted the order, not sure when though.

So apparently whoever my wife chatted with gave wrong information, our dealer just called and still hasn't been able to enter our order in the system, both air ride and max towing would need to be removed. He is going to continue to try. I might try talking wife into an Escalade with super cruise .

 

[DawnsYukon]

Got a production week of March 1st with usual disclaimers...

 

[kyle bitar]

Got a production week of March 1st with usual disclaimers...

when did you order? just placed an order today feb 25 for a base denali plus white frost tricoat no trailering pack or air suspension to aviod delays with me luck fellas

 

[DawnsYukon]

when did you order? just placed an order today feb 25 for a base denali plus white frost tricoat no trailering pack or air suspension to aviod delays with me luck fellas

Order went in 1/30/21

 

[JasonHTX]

Got a production week of March 1st with usual disclaimers...

I had the TPW of 2/1, and the rig was delivered to the dealer (in Houston, TX -- a few hours south of Arlington) on 2/5.

So I think you're on the homestretch now.