Power fold mirrors

[GM Customer Service]

Ok just got home definitely power folding. I could only get the passenger side to fold. The driver side makes a motor sound and doesn't move. Hmmm I assume button on left brings them out and button on right sucks them in? Should I try to force driver side closed since it isn't moving.

sent from my thunderbolt

Thirsty1258,

I am very sorry to hear that you’re experiencing this issue with your vehicle. Did you speak with your dealership to confirm if indeed the motor on your mirror is out? Also, you can visit http://www.gm.com/gmownercenter/gm/?campaignId=&vin= to download an online manual for your vehicle.

Thank you!

Elizabeth, GM Customer Service

 

[thirsty1258]

Thx will do!

sent from my thunderbolt

 

[felixgun]

Thirsty1258,

I am very sorry to hear that you’re experiencing this issue with your vehicle. Did you speak with your dealership to confirm if indeed the motor on your mirror is out? Also, you can visit http://www.gm.com/gmownercenter/gm/?campaignId=&vin= to download an online manual for your vehicle.

Thank you!

Elizabeth, GM Customer Service

I confirmed with my dealer my mirror was out, brought it there (WHILE under warranty), and they said it was out due ME BREAKING IT (although there is no outside physical damage in the mirror). I talked to a GM rep here who supposedly called the dealership and gave me an assigned persn to work with who never even returned my call. Then I get a voicemail a week later from GM saying they talked to the dealer and the dealer will replace it.

So I call the dealer back and finally they say "ok they'll order a new mirror". Turns out they didn't, I called back after 1 week, then 2 weeks, then 3 weeks. No mirror yet for week 1 and 2. Third week I left a voice mail and they never returned it. That is what I call ****** SERVICE. This is Service Chevrolet in Lafayette, LA btw for all you people with this problem, don't go there, bc they won't help

PS - Can you tell I was mad about it?

 

[07Burb]

How did you finally end up getting it fixed, Felix?

 

[thirsty1258]

Every day I hate dealers more and more. I will only go to auction from now on and now just need to find a legitimate place for repairs.

sent from my thunderbolt

 

[GM Customer Service]

I confirmed with my dealer my mirror was out, brought it there (WHILE under warranty), and they said it was out due ME BREAKING IT (although there is no outside physical damage in the mirror). I talked to a GM rep here who supposedly called the dealership and gave me an assigned persn to work with who never even returned my call. Then I get a voicemail a week later from GM saying they talked to the dealer and the dealer will replace it.

So I call the dealer back and finally they say "ok they'll order a new mirror". Turns out they didn't, I called back after 1 week, then 2 weeks, then 3 weeks. No mirror yet for week 1 and 2. Third week I left a voice mail and they never returned it. That is what I call ****** SERVICE. This is Service Chevrolet in Lafayette, LA btw for all you people with this problem, don't go there, bc they won't help

PS - Can you tell I was mad about it?

Felixgun,

I am sorry to hear that you are experiencing issues with your dealership. Have you got the issue resolved? If not, could you please send me your case number?

Thank you!

Elizabeth, GM Customer Service

 

[felixgun]

How did you finally end up getting it fixed, Felix?

I was told by dealer they were giving me a brand new replacement mirror. It never went down.

 

[felixgun]

Felixgun,

I am sorry to hear that you are experiencing issues with your dealership. Have you got the issue resolved? If not, could you please send me your case number?

Thank you!

Elizabeth, GM Customer Service

Issue was Never resolved. I misplaced the case number unfortunately. Any other information I could give you so you can look it up?

 

[GM Customer Service]

Issue was Never resolved. I misplaced the case number unfortunately. Any other information I could give you so you can look it up?

Felixgun,

I am sorry to hear that. I can certainly try to look up your case number. I will need your full name, address and your VIN.

Thank you!

Elizabeth, GM Customer Service

 

[07Burb]

Also, please post up your SSN, Felix