Sirius favorites suddenly stopped working, then were all lost and had to be re-programmed. Any ideas?

[djsassan]

Did some reading, and saw this thread here from last year: https://www.tahoeyukonforum.com/thr...-sirius-favorites-are-now-unavailable.141763/

I had the exact same issue this weekend. Suddenly, my SiriusXM favorites were greyed out and "Feature Not Available" came on. Eventually, I held down one of the favorites and it kept the current station as the favorite and erased all other favorites. I went through tonight and re-programmed all of my favorites again.

Any idea why this happened? I plan on taking the truck in to the dealer for something else soon, and will add this on as well. 2023 Yukon XL Denali here, just hit 10k miles for what it's worth, and I verify the system is updated by manually checking every few weeks (it is currently up-to-date).

Thanks

 

[WalleyeMikeIII]

What Version of Infotainment Software are you running?
(On Infotainment Screen Tap Settings -> System -> About)

Y168 Fixed the Sirrius Favorites Issue --> https://static.nhtsa.gov/odi/tsbs/2023/MC-10248714-0001.pdf
Y171 is the Latest, and I recommend asking for it, vs. Y168, as Y168 had the Blower Motor Slowdown and I found it to not reliably connect CarPlay --> https://static.nhtsa.gov/odi/tsbs/2023/MC-10248714-0001.pdf
Y171 includes all fixes from prior versions...

 

[djsassan]

What Version of Infotainment Software are you running?
(On Infotainment Screen Tap Settings -> System -> About)

Y168 Fixed the Sirrius Favorites Issue --> https://static.nhtsa.gov/odi/tsbs/2023/MC-10248714-0001.pdf
Y171 is the Latest, and I recommend asking for it, vs. Y168, as Y168 had the Blower Motor Slowdown and I found it to not reliably connect CarPlay --> https://static.nhtsa.gov/odi/tsbs/2023/MC-10248714-0001.pdf
Y171 includes all fixes from prior versions...

Aha, I am on 167.4.2

 

[WalleyeMikeIII]

Go to dealer and ask for update

 

[BigdawgR6]

Can you get updates for free if the car is out of the 3yr/36mile warranty or is there a labor charge?

 

[blackelky]

Can you get updates for free if the car is out of the 3yr/36mile warranty or is there a labor charge?

Probably not. They'll at least charge diag fees. They might do it if you bring it in for a oil change and mention it.

 

[WalleyeMikeIII]

Can you get updates for free if the car is out of the 3yr/36mile warranty or is there a labor charge?

All you can do is ask...the labor is minimal, it takes a while to complete, but the actual labor should be 20 minutes, max (download the software to a USB, put USB in the truck, walk away, come back in an hour when it has finished).
That said, I think it is crap that GM released vehicles w/ software issues and doesn't provide free updates (you get them free over the air, sometimes)....I would ask the service manager.

 

[BigdawgR6]

Probably not. They'll at least charge diag fees. They might do it if you bring it in for a oil change and mention it.

I'll give a try on my next visit. I did ask on my last oil change but they said the techs that do such services don't work on Saturdays. Bummer

All you can do is ask...the labor is minimal, it takes a while to complete, but the actual labor should be 20 minutes, max (download the software to a USB, put USB in the truck, walk away, come back in an hour when it has finished).
That said, I think it is crap that GM released vehicles w/ software issues and doesn't provide free updates (you get them free over the air, sometimes)....I would ask the service manager.

That's what irks me. These updates should be released free of charge OTA but it seems they are less common as before. Especially knowing there is a fix for this AC and intermittent radio cutout. I'll see what they say on my next visit.

Thank you both