Louis was a dumb ass! They ask for the Vin in hopes that the problem at hand is indeed related to a recall but that is almost never the case.
To : General Motors Customer Service
- Thread starter Stresst
- Start date
Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.
Louis was a dumb ass! They ask for the Vin in hopes that the problem at hand is indeed related to a recall but that is almost never the case.
It's not Luis, it's all of them. They have little to no knowledge about any GM vehicle, and the few that do are not allowed to say anything other than the cookie cutter responses we always see. Once in a blue moon they can convince a service manager to swap a door actuator out of warranty, but they have zero influence over any dealership as per franchise laws. They are essentially a PR exercise deployed onto social media sites to make GM vehicle owners feel as is if GM is there for them.
And when they do step out of their bounds to try to help they come up with gems like 'you're side molding is leaking' and 'go to gmpartsdirect' to learn about your headlamps.
All this would be all well and good and slightly amusing if it were harmless. However what ends up happening as a result of misrepresenting their influence, is making owners believe that they can help with their situation, and end up making people with real issues waste valuable time expecting them to intervene on their behalf.
I have a documented event where one of these so called CS agents on another forum pretended to help me with a serious issue I had with an idiot service manager. I was about to pull the truck from the dealership, and didn't cause they said they would resolve the issue on my behalf. One week later my truck was still there and the CS agent went MIA from embarrassment. She showed up on the forum a week later with nothing other than 'you're right my bad'. So not only did they not help, but in fact they added to the harm.
Just ignore them and deal with any issue as best you can on your end.
In any case, that's not what this thread is about.
And when they do step out of their bounds to try to help they come up with gems like 'you're side molding is leaking' and 'go to gmpartsdirect' to learn about your headlamps.
All this would be all well and good and slightly amusing if it were harmless. However what ends up happening as a result of misrepresenting their influence, is making owners believe that they can help with their situation, and end up making people with real issues waste valuable time expecting them to intervene on their behalf.
I have a documented event where one of these so called CS agents on another forum pretended to help me with a serious issue I had with an idiot service manager. I was about to pull the truck from the dealership, and didn't cause they said they would resolve the issue on my behalf. One week later my truck was still there and the CS agent went MIA from embarrassment. She showed up on the forum a week later with nothing other than 'you're right my bad'. So not only did they not help, but in fact they added to the harm.
Just ignore them and deal with any issue as best you can on your end.
In any case, that's not what this thread is about.
Excellent points Serge.
You are right though...... move on.
You are right though...... move on.
Wait wait wait. Did marissa just threaten me on this board. Guys Please tell me I am not crazy, and I am reading this right.
GM Customer Service
Full Access Member
Hello 08grey,
We do apologize. Marissa's comment was meant only as a joke. We see that it was not taken as a joke and that was not our intent.
Sincerely,
Jennifer T,
GM Customer Care
Whoa. Really. I'll make sure I watch her moves as well on twitter @marissaeliza.
---------- Post added at 09:06 AM ---------- Previous post was at 08:59 AM ----------
I'll be sure to send a copy of this thread to the execs I worked with in the spring launching your new CTS for their official opinion.
---------- Post added at 09:19 AM ---------- Previous post was at 09:06 AM ----------
I wish you would turn on my onstar to put eyes and ears on me. Make sure you post the phone number for it on here too.
---------- Post added at 09:06 AM ---------- Previous post was at 08:59 AM ----------
I'll be sure to send a copy of this thread to the execs I worked with in the spring launching your new CTS for their official opinion.
---------- Post added at 09:19 AM ---------- Previous post was at 09:06 AM ----------
I wish you would turn on my onstar to put eyes and ears on me. Make sure you post the phone number for it on here too.
Obamer is Really watching everything. Marissa is least of your worries.
Similar threads
