Worst shipping ever. Almost everything I receive has Zero packaging and gets damaged.

[Rocket Man]

I was directed, over the phone, that everything was addressed through email.

Must be a new policy. Either way, they are good about returns and such. I’ve never had a problem with them, been doing business with RA for 15-20 years. Email is just another form of communication anyway, better than waiting on the phone for an hour like some others and then get somebody with an accent you can’t understand who is working from home in some foreign country and doesn’t know anything about vehicles. Also, email leaves a paper trail with proof of what was said and promised. It might be a bit slower but if you’re in a hurry you’re not buying online anyway, you’re going to the local auto parts store. But if you really want good customer service and return policy buy from Amazon. I use both as well as eBay on occasion.

 

[RAMurphy]

You know I've had so many parts shipped from so many different companies and have problems with all. However, by far I've had the least problems with Rock Auto. I've had excellent support from their customer service.

 

[MSU BullDAWGz]

To the OP, I plea the 5th. With that said, I've "heard" (evil grin) some people that missed the warranty or return/damaged date have ordered the exact same part and then put said damaged compressor back in the box and returned it and told RA (or whoever) item was damaged and I got a replacement locally. I want my money back. But I'd never do that , you can't prove it...

 

[Rocket Man]

To the OP, I plea the 5th. With that said, I've "heard" (evil grin) some people that missed the warranty or return/damaged date have ordered the exact same part and then put said damaged compressor back in the box and returned it and told RA (or whoever) item was damaged and I got a replacement locally. I want my money back. But I'd never do that , you can't prove it...