Nexus
TYF Newbie
- Joined
- Feb 17, 2021
- Posts
- 21
- Reaction score
- 21
Ordered a Yukon Denali diesel in August of last year. Called my dealer again yesterday and still says it hasn't been pulled to make an order yet from GM. Called the customer service number from GM to ask them what's going on because my dealer does not seem to know or does not want me to know. The phone number 1 800 462 8782 I talked to Deanna.
I asked her the question what was going on she told me that any package that's the Denali will not be put in production till sometime in mid to late March. And the allocation has been reduced to 57% from last year which means what she told me if your hometown dealer does not have an allocation from previous sales that they may not get one. She urged me to go
to a larger dealer which I thought was quite interesting. Even when I get a order she said it may be 12 to 15 weeks before it ends up at a dealership. So I waited six months so it may be June or July maybe 11 months wait, WOW!!!
Of course the problem is allocation of parts Covid etc. etc. is what she said. Believe me I understand all that but I ordered a Ford hybrid Maverick in August and picked it up last week at the dealership. Not trying to compare Ford to GM but the way Maverick is ordered and the way the Yukon Denali is ordered is quite different. This will be my fourth Yukon and second Denali from GM. I don't know why they don't put the customer orders first especially the higher end stuff before dealership stock items. I feel like I'm at the back of the bus even though I'm paying $84,000 for the ride.
I'm probably not going to wait this long and will now look at other things like the 2022 INFINITI QX80. Which was in our sights before we ordered this. I hope GM understands what they're going to lose a lot of customers I know a lot of it's not their fault but 11 months seems crazy.
I asked her the question what was going on she told me that any package that's the Denali will not be put in production till sometime in mid to late March. And the allocation has been reduced to 57% from last year which means what she told me if your hometown dealer does not have an allocation from previous sales that they may not get one. She urged me to go
to a larger dealer which I thought was quite interesting. Even when I get a order she said it may be 12 to 15 weeks before it ends up at a dealership. So I waited six months so it may be June or July maybe 11 months wait, WOW!!!
Of course the problem is allocation of parts Covid etc. etc. is what she said. Believe me I understand all that but I ordered a Ford hybrid Maverick in August and picked it up last week at the dealership. Not trying to compare Ford to GM but the way Maverick is ordered and the way the Yukon Denali is ordered is quite different. This will be my fourth Yukon and second Denali from GM. I don't know why they don't put the customer orders first especially the higher end stuff before dealership stock items. I feel like I'm at the back of the bus even though I'm paying $84,000 for the ride.
I'm probably not going to wait this long and will now look at other things like the 2022 INFINITI QX80. Which was in our sights before we ordered this. I hope GM understands what they're going to lose a lot of customers I know a lot of it's not their fault but 11 months seems crazy.