OK, I’m mad that I have to write this but after I bought a used 2021 Escalade and replaced a 2021 Tahoe with issues (burning oil like crazy) I‘m having a new, serious issue. Guess it’s the lifters. Car is built in Oct 2020.
Last week I started the engine and it was shaking but then after a few seconds everything was fine and we went on for a road-trip and drove about 1,200 miles.
This week when I tried to start the engine the check engine light came on and nothing happened other than the starter noise. But it doesn’t fire up. Battery seems fine as all electronics work fine. No signs of fading light or anything else.
So I assume it‘s the lifters. I now have 42k miles on it. Man, this sucks.
I bought it with Carmax and they have a 4,000 miles / 90 day bumper to bumper warranty for all cars they sell included.
Escalade is still in factory warranty and I also bought GM‘s extended warranty.
I‘m now torn if I should tow it to Cadillac or Carmax. I was thinking Cadillac to avoid the middleman (Carmax) and expedite the repair process. However, I bought it with Carmax and maybe if the problem is getting really bad, and it takes some weeks or even a few months getting it repaired, I might be better off with Carmax as they have to take care of it given their own warranty. Maybe my chances are even better having them buying it back in the end. But that’s pure speculation. They might be able to increase pressure or at least provide me a loaner down the road.
Both, Cadillac Dealer and Carmax, told me they don’t have a loaner right now. That sucks even more.
What would you do? Would you go directly to Cadillac or have Carmax take a look first? If they can’t fix it, they tow it to Cadillac eventually.
Here‘s a quick description of their warranty https://www.carmax.com/faq/warranties/do-all-carmax-cars-come-with-the-carmax-limited-warranty
Thoughts?
Last week I started the engine and it was shaking but then after a few seconds everything was fine and we went on for a road-trip and drove about 1,200 miles.
This week when I tried to start the engine the check engine light came on and nothing happened other than the starter noise. But it doesn’t fire up. Battery seems fine as all electronics work fine. No signs of fading light or anything else.
So I assume it‘s the lifters. I now have 42k miles on it. Man, this sucks.
I bought it with Carmax and they have a 4,000 miles / 90 day bumper to bumper warranty for all cars they sell included.
Escalade is still in factory warranty and I also bought GM‘s extended warranty.
I‘m now torn if I should tow it to Cadillac or Carmax. I was thinking Cadillac to avoid the middleman (Carmax) and expedite the repair process. However, I bought it with Carmax and maybe if the problem is getting really bad, and it takes some weeks or even a few months getting it repaired, I might be better off with Carmax as they have to take care of it given their own warranty. Maybe my chances are even better having them buying it back in the end. But that’s pure speculation. They might be able to increase pressure or at least provide me a loaner down the road.
Both, Cadillac Dealer and Carmax, told me they don’t have a loaner right now. That sucks even more.
What would you do? Would you go directly to Cadillac or have Carmax take a look first? If they can’t fix it, they tow it to Cadillac eventually.
Here‘s a quick description of their warranty https://www.carmax.com/faq/warranties/do-all-carmax-cars-come-with-the-carmax-limited-warranty
Thoughts?
