The thing is, if they say trans failed, there has to be a reason. I ran shops for gobs of years and I never went to a customer with a diagnosis like that. If I was the service manager I would have told you that we attached a scanner and took for a roadtest to see if we could duplicate the problem and see with the scanner what may be causing it. If I could see the problem on the scanner then I would have told the customer and then worked up the estimate/quote. If I knew there was still an internal problem in the trans and the scanner did not pinpoint that problem then I would tell the customer,"I can remove trans and disassemble to locate the problem at a diagnostic fee and then give a rebuild quote or replacement quote but the disassembly labor would be extra because just R&R the trans is less labor or I can just replace, without disassembly, and that would save the disassembly and diagnosis labor". For all I know you did that and the service writer did that but that is not what was said in your post. I like options. Trans bad and no options, irks me.