Air Bag recall

[Rocket Man]

Sounds like there trying to "Milk" out GM $$$ on labor


Dave

They get paid piecemeal per airbag but I wonder if they’re screwing customers.

 

[wsteele]

I had mine done the other day. My service writer asked if I was waiting in the lobby, or leaving it? I asked how long? He said maybe an hour, maybe a little less.

My wife was waiting for me outside in her car, so I told him I would leave it. She would have been a little irritated had I sent her home empty handed.

Less than an hour later he called to tell me it was ready. I waited a few hours before I asked for the ride back to the dealer...

 

[BSarteSr]

I got the letter about the recall a few weeks ago. I was aware of this recall and registered for the recall several years ago (2018?). Finally got over to the GMC dealer yesterday.

When I dropped my '07 Yukon XL Denali I waited for it to be done. Nothing in the letter nor was I told that there any chance of them cracking the dash. When they completed the job, they wrote on the service ticket that the dash cracked. I saw that written, went out to see my Yukon and there was the crack I think we all have seen pictures of (upper left corner of the passenger side airbag cover).

I spoke with the Service Manager, he indicated that there was a disclaimer in the recall notice. I stated that I was not made aware of the "POTENTIAL" for this damage "BEFORE" I authorized the work. Service Manager indicated that he would call "CORPORATE" and let me know what they say.

About an hour later the Service Writer called me a a tried to tell me that the crack was there "BEFORE" they did any work. I told him he was incorrect and that they damaged my dash and I was never made aware of the potential for damaging the dash BEFORE they did the work, never had the chance to say Yes, proceed, or No.

The Service Writer is trying to get out of this by stating that there is a disclaimer in the recall. I was never made aware of this possibility and given the opportunity to make a decision if I wanted to "potentially" have the damage to the dash pad!

 

[BADRIDES]

I got the letter about the recall a few weeks ago. I was aware of this recall and registered for the recall several years ago (2018?). Finally got over to the GMC dealer yesterday.

When I dropped my '07 Yukon XL Denali I waited for it to be done. Nothing in the letter nor was I told that there any chance of them cracking the dash. When they completed the job, they wrote on the service ticket that the dash cracked. I saw that written, went out to see my Yukon and there was the crack I think we all have seen pictures of (upper left corner of the passenger side airbag cover).

I spoke with the Service Manager, he indicated that there was a disclaimer in the recall notice. I stated that I was not made aware of the "POTENTIAL" for this damage "BEFORE" I authorized the work. Service Manager indicated that he would call "CORPORATE" and let me know what they say.

About an hour later the Service Writer called me a a tried to tell me that the crack was there "BEFORE" they did any work. I told him he was incorrect and that they damaged my dash and I was never made aware of the potential for damaging the dash BEFORE they did the work, never had the chance to say Yes, proceed, or No.

The Service Writer is trying to get out of this by stating that there is a disclaimer in the recall. I was never made aware of this possibility and given the opportunity to make a decision if I wanted to "potentially" have the damage to the dash pad!

I tell every one of my customer's before the work is done that GM is NOT responsible for any cracking while performing this recall or if we may cracks worse. You can have the recall done or you don't have to have it done. But I have 40 people on a waiting list that have said YES and not worried about cracks.

 

[Rocket Man]

I got the letter about the recall a few weeks ago. I was aware of this recall and registered for the recall several years ago (2018?). Finally got over to the GMC dealer yesterday.

When I dropped my '07 Yukon XL Denali I waited for it to be done. Nothing in the letter nor was I told that there any chance of them cracking the dash. When they completed the job, they wrote on the service ticket that the dash cracked. I saw that written, went out to see my Yukon and there was the crack I think we all have seen pictures of (upper left corner of the passenger side airbag cover).

I spoke with the Service Manager, he indicated that there was a disclaimer in the recall notice. I stated that I was not made aware of the "POTENTIAL" for this damage "BEFORE" I authorized the work. Service Manager indicated that he would call "CORPORATE" and let me know what they say.

About an hour later the Service Writer called me a a tried to tell me that the crack was there "BEFORE" they did any work. I told him he was incorrect and that they damaged my dash and I was never made aware of the potential for damaging the dash BEFORE they did the work, never had the chance to say Yes, proceed, or No.

The Service Writer is trying to get out of this by stating that there is a disclaimer in the recall. I was never made aware of this possibility and given the opportunity to make a decision if I wanted to "potentially" have the damage to the dash pad!

I hate to say it but if the dash cracked from this procedure, it was just a matter of time before it did it on its own because it must be real brittle. The airbag removal isn’t ******* the dash at all. My 07 Silverado, same year as your Yukon, had an extremely brittle dash that broke in pieces when I tried to repair the cracks in it. You might see if they’ll sell you a new dash at cost, and replace it yourself. It isn’t terribly hard. Good luck.

 

[BSarteSr]

I tell every one of my customer's before the work is done that GM is NOT responsible for any cracking while performing this recall or if we may cracks worse. You can have the recall done or you don't have to have it done. But I have 40 people on a waiting list that have said YES and not worried about cracks.

That is what my issue is, was not informed BEFORE the process.

Now they are trying to lie and say the crack was their BEFORE they did the recall.

 

[bayareadude84]

Don't cry about cracks guys. This is the dash on my '08 Silverado. It now has a ebay dash cap over it

 

[Tonyrodz]

Don't cry about cracks guys. This is the dash on my '08 Silverado. It now has a ebay dash cap over it

WTH??!!

 

[bayareadude84]

WTH??!!

Ya this one takes the cake right ?? lol That happened just replacing the head unit radio to a touch screen


And it being a Texas truck all its life didn't help either lol


Dave

 

[Tonyrodz]

Ya this one takes the cake right ?? lol That happened just replacing the head unit radio to a touch screen


And it being a Texas truck all its life didn't help either lol


Dave

Looks like the dash tops in the old Dodge pickups.