So the agent assigned to my case called my mechanic first, and asked him for pictures, then called me. Fortunately my mechanic doesn't mind doing stuff like that -- or charge extra for it. So, theoretically, she got pictures today, and is assigning someone to review them today, or tomorrow morning. It's really sad, it's like 6 hours work, my mechanic has not only ordered all the parts, but has received them, and so we are now waiting on insurance ok -- that is the only thing we are waiting on. And effing I'll be surprised if we get it back on Friday.