Beware Gooddeals18.com

[hulk161]

First off I apologize if this is posted in the wrong section but I want to let you guys know about this site due to finding out about them here and seeing that other members use them.

I was looking into installing a 17inch monitor and ps2 slim in the truck for the kid. I looked around here and found a link to gooddeals having great prices on monitors. Caught a 17 inch for 171.63 and recieved it within the week. That Friday took it in for install and the guys told me the power and av wires were missing. Contacted the website customer service and it was during the said working hours and still recieved the voicemail. Heard nothing back after two days so decided to email them. Responded after a couple of hours and stated that it was strange that the wires were not included and if I could find them in my area they would reimburse. Knew right off the bat that something was wrong for that comment alone but searched around and nobody carried that brand and they all told me that it would be easier for them to just send the wires. Contacted the email again with them responding that they would reimburse me for the wires if I found them. Told the person that's not a option and if they could just send the wiring that I would be good. Told them I found their info from this site and a lot of guys use their services. They responded that they would contact the company they order from for the wires and I should hear something by the week. Waited a week and no response. I contacted them and they sent me a tracking number and said the wires were on the way.

I bought the monitor on 10/20/10 found out the tracking number was bogus and paypal can't do anything for a refund. I talked to paypal today, they informed me that if you buy from a site other than ebay then your dispute is between you and the seller so you have to rectify between you and the seller.

I was gonna post their emails they sent but figured it would be overkill.

Just a heads up for you guys. Again I apologize if this is in the wrong section but want to keep the people informed.

 

[bahollis]

You don't have to apologize. You might have saved someone else from getting screwed over too.

thanks or the info

BH

 

[hulk161]

Sad thing is I told them that a lot of guys from this site refer to them for good deals. I ended up trying to use my credit card fraud service.

 

[vatahoelt]

did you pay by credit card thru paypal? if so, dispute the charge with your CC.

also, unless paypal changed their policy, you can dispute the charges for up to 45 days.

 

[hulk161]

Paid with credit card thru paypal. I am disputing the transaction, they credited the money already and doing an investigation on the purchase. Paypal was worthless this was their response:


Our investigation into your claim is complete. As stated in our UserAgreement, the claims process only applies to the shipment of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.

I was pissed when I read this. I spoke with a rep also, pretty much told me if the seller is outside of ebay they cannot do much at all. I emailed gooddeals about a refund or their refund process and never recieved a response as well.

 

[DenaliAK]

Sorry about the hassle they are giving you. I was among many that got a Viper auto-start from them. It sucks they can't be consistent enough to earn more respect.