BlackBear does GREAT work! OP was salty and quick to jumped the gun

[Fast LT1]

BlackBear have awesome people and have helped me tremendously over the years. I suggest working with them and if it’s urgent they will prioritize you, I know because I’ve been there and they had almost their entire crew working on my problem. But if you want to bash them, you won’t get away with that here, they’re held in extremely high regard. They’re smart folks.

Well im starting to see that, but my initial interaction with them was very discouraging. Guy on the phone didn't want to help and told me i must email and was seriously off putting. My emails took days to get a reply. I don't want spend a month emailing back and forth over a problem that could be solved by a 5 minute phone call.

Now that being said, they've been quite responsive today, i wish it didn't take me flaming them on here to get a quick response.

 

[HiHoeSilver]

He said the last they've heard from you was October. I'm pretty sure your email this morning got you the response, not your post.

 

[Justin]

On the contrary, the phone call in is what had us be on the lookout for your email. There are only three of us and Shannon isn't able to handle issues of this nature on the phone. The flaming message on this forum nearly got your email ignored, but I cannot do that in good conscience.

 

[BourbonNcigars]

My God. I can't handle this kind of stress. It's like being back on the G35 forums and seeing arguments over plenum spacer vs borla exhaust (beats head like rainman in airport). I just can't take it...

 

[Rocket Man]

Well im starting to see that, but my initial interaction with them was very discouraging. Guy on the phone didn't want to help and told me i must email and was seriously off putting. My emails took days to get a reply. I don't want spend a month emailing back and forth over a problem that could be solved by a 5 minute phone call.

Now that being said, they've been quite responsive today, i wish it didn't take me flaming them on here to get a quick response.

Your flaming certainly got a response- from a few of us who stand behind BB. Their website clearly states on their 'contact us" page that technical questions/ build questions are only answered by email so I have no idea why you tried calling them about this anyway. Thus the (possibly) off-putting when you did call. They're a small outfit and if you want instant responses you generally won't get that from a small company. But they will definitely help you. Glad you are getting this figured out but it's too bad you had to start a thread the way you did, bashing a perfectly awesome company the way you did instead of trying a bit harder to work it out with them privately like the rest of us have. Seems you didn't give them much of a chance. BTW you can still go back and change the title of this thread so it doesn't look so bad. Maybe something a little less flaming. I guess that's up to you. I see you're young and new here; you haven't started out well IMO. You still have a chance though lol.

 

[08HoeCD]

Hundreds of members singing BBP's praises vs one whiny ass jerk trying to trash BBP.

You make the call.

 

[Boatguy272]

Add one more to that list. Justin has tuned 2 of my trucks without incident and great communication both times.

 

[trailblazer]

buy your own tuner, learn how to tune your truck and then you cant complain when things go bad.......how i roll.

I agree 100%. Tuning is not rocket science. My brother made a series of YouTube DIY videos regarding HP Tuners. Lots of people out there on the forums willing to help you out too. Watch YouTube and learn how to do it.

 

[SnowDrifter]

I have no dog in the fight

I just want to see the diagnostic process for the PCM. Carry on

 

[homesick]

buy your own tuner, learn how to tune your truck and then you cant complain when things go bad.......how i roll.

Is there NOTHING you pay someone else to do? His list is as valid as yours is.

And this post has zero to do wirh BB's worthiness.

joe