what if he is and he reiterates what the lowly worker said?
Smart 8 year old man! We need more smart people.
well then at some point after going up the totem pole if I was getting no where I would either start legal proceedings, take it somewhere else, reach out the BBB
customers have rights and there are laws protecting both the manufacture and the customer.
don't try to twist it that this is the next step for a reasonable person it is not at that point yet, it is a what if scenario and furtherance down the road if nothing was being communicated well and no results from anyone.
you always have a right to take your toys and go play somewhere else
I am presuming it has a warranty of some kind and not sure of the "fine print" here but there has to be some form of consumer protection in that warranty statement or state law
I am going to go out on a limb and say it will probably be resolved in short order, worst case scenario they replace the bcm and send him on his merry way.
so all of this back n forth is just non sense