Mollys70
Member
Run Forest Run.
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That is unfortunate. Sounds like they purging you from the system because they know the survey will be trash. About what I expected based on your experience and back and forth. The surveys are really important to the service department.
Hopefully you have better luck at another place. Curious to see how this gets resolved.
Im sure they didn't get a good feeling. A few bad customer surveys can make a advisor lose their job.Lol dude whatever. I’ve been nothing but polite to them. They have no reason to purge me from the system.
Spoke with the service manager. He admitted they hadn’t looked at the vehicle even one time and apologized for the miscommunication.
He asked if he could speak the the tech foreman tomorrow morning to see if they could get it resolved. I said that was fine but I’d need communication regarding a resolution in the morning and he said that he would do that. So I guess we’ll see.
You did the right thing contacting management, likely he did not even know what was going on until you contacted him. If he fails to do what he promised then the General Manager is next. The management gets paid the big bucks to take care of business and heads will roll underneath them if it reaches upper level management. You will get results but stay cool!