Having major trouble with a dealer. Anyone have any advice on how to proceed?

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

OP
OP
Donnation

Donnation

Full Access Member
Joined
Dec 16, 2018
Posts
119
Reaction score
229
That is unfortunate. Sounds like they purging you from the system because they know the survey will be trash. About what I expected based on your experience and back and forth. The surveys are really important to the service department.

Hopefully you have better luck at another place. Curious to see how this gets resolved.

Lol dude whatever. I’ve been nothing but polite to them. They have no reason to purge me from the system.
 

DuraYuk

Full Access Member
Joined
Sep 17, 2022
Posts
836
Reaction score
599
Lol dude whatever. I’ve been nothing but polite to them. They have no reason to purge me from the system.
Im sure they didn't get a good feeling. A few bad customer surveys can make a advisor lose their job.

The saga continues......curious to see how it gets resolved at another dealer.
 

Miami-Dade

Staff member
Super Moderator
Supporting Member
Joined
Dec 8, 2016
Posts
3,839
Reaction score
4,779
Got numerous complaints about this thread. Seems to be back on track.

Please keep this thread on the tracks before it gets derailed.

Thank you
 
OP
OP
Donnation

Donnation

Full Access Member
Joined
Dec 16, 2018
Posts
119
Reaction score
229
Spoke with the service manager. He admitted they hadn’t looked at the vehicle even one time and apologized for the miscommunication.

He asked if he could speak the the tech foreman tomorrow morning to see if they could get it resolved. I said that was fine but I’d need communication regarding a resolution in the morning and he said that he would do that. So I guess we’ll see.
 

swathdiver

Full Access Member
Joined
May 18, 2017
Posts
19,582
Reaction score
26,265
Location
Treasure Coast, Florida
I read the first page and stopped. I thought to myself that this is why every man ought to have his own scan tool to work on these things. I would have hooked up my MDI2 to a laptop running GDS2 and got after the problem myself. Nobody has more motivation to fix a vehicle than the guy who owns it.

Never be held hostage by a warranty.
 

BrokerThis

'22 Denali Dmax
Joined
Feb 27, 2021
Posts
411
Reaction score
340
Location
Detroit
Spoke with the service manager. He admitted they hadn’t looked at the vehicle even one time and apologized for the miscommunication.

He asked if he could speak the the tech foreman tomorrow morning to see if they could get it resolved. I said that was fine but I’d need communication regarding a resolution in the morning and he said that he would do that. So I guess we’ll see.

Here's to hoping the manager comes thru with what he says!
 

genestoy

Full Access Member
Joined
Nov 16, 2012
Posts
202
Reaction score
94
Location
Arizona
You did the right thing contacting management, likely he did not even know what was going on until you contacted him. If he fails to do what he promised then the General Manager is next. The management gets paid the big bucks to take care of business and heads will roll underneath them if it reaches upper level management. You will get results but stay cool!
 
OP
OP
Donnation

Donnation

Full Access Member
Joined
Dec 16, 2018
Posts
119
Reaction score
229
You did the right thing contacting management, likely he did not even know what was going on until you contacted him. If he fails to do what he promised then the General Manager is next. The management gets paid the big bucks to take care of business and heads will roll underneath them if it reaches upper level management. You will get results but stay cool!

Trying my best to stay cool. So frustrating.
 

Forum statistics

Threads
132,038
Posts
1,861,384
Members
96,488
Latest member
dabsnabbs
Top