I was going to post a new thread, but then saw this. I bought my 2015 Yukon XL in 2015, from a salesman I had purchased my previous two Chevy trucks from. He's a good guy and always takes care of me. My Yukon is essentially, a "second car". I am retired, but work part time and the truck has 13,000 miles on it. I have had it washed about every month, and waxed (both by hand and machine about twice a year. The car sits for the most part in our driveway, under an awning. When you slide in, it still smells like a new car, seriously.
I last had it washed in August (around the middle) and the wife and I were out of town for the entire month of September. October was "wild-fire" season in Southern California and I didn't bother to get the truck washed as the ash and air would just settle on it again. Yesterday morning I just couldn't take it anymore and took it to my local car wash. I've been using these guys for 20+ years and they're typically great. As the horn went off, telling me the truck was done, I walked up to it and saw what looked like scratches and haze all over the middle of the hood and front of the roof line, above the windshield. I nearly crapped myself. I asked the guy what happened, he just stared at me and asked for the manager. The manager walked up and took a look at the car and said your clear coat is going bad. He told me it wasn't their fault and they did nothing wrong, blaming "Chevy" and their paint issues. He went on to say he's seen it happen over and over. Now, I'm no stranger to GM's paint issues, my first half-ton I bought in 92, (silver) developed problems with the clear coat in the first four months. After a rather heated debate with the service manager, they fixed it. My second truck, a 93 1 Ton Crew Cab, (white, this time) developed flaking paint around the top of the front doors and roof lines. I was able to fix it myself back and then and did so many custom things to that truck, the paint held up until the 13th year, when it began to flake off. 13 years for a paint job isn't too bad. Ultimately, I had the truck re-painted and sold it in 2015 after I bought my Yukon.
Once I calmed down and brought the truck back home, I climbed up and looked at the roof, seeing all of the same issues. This wasn't here in August (at least there were no signs of it). Seems odd it just "failed" within a two and half month window, but I suppose anything is possible.
I just received my 4th notice of recall for this truck, something to do with the possible failure of brake mechanical vacuum pump being decreased and will schedule another appointment with the dealer. When I call the dealer this morning, I also intend to tell them about the paint. I also purchased the "upgraded/extended" warranty when I bought the Yukon, in 2015. This extended warranty says it covers "everything", bumper to bumper (excluding of course damages due to neglect and excessive wear and tear) for 8 years or 180 k miles (or so). So, we'll see what they say.
After reading so many posts and discussions in forums around the web about failing paint, and/or clear coat issues, I am concerned about it. I know paint is a tricky thing, the "trick" is to get a quality, lasting paint job, while maintaining profits and complying with the environmental requirements. But so many issues, I'm sure one could make the "environmental" argument (truck is parked outside, isn't properly cared for, living near an airport and getting covered in jet fuel, etc. ) but if that were the case, it would be every car in my neighborhood, including the wife's 2014 Toyota LC, which sits outside as well and the paint is fine, aside from the scratches on the side when she sideswipes bushes on the side of the road, but that's another issue. The photos don't do it justice, and maybe I'm getting worked up prematurely and when I call the dealer will say "no problem, we'll fix it", but.... I may be a bit too cynical for that. Wish me luck- I'm hoping they'll either sand/repaint the clear coat, or remove it and polish. I still believe a good color sanding will fix it, but my paint expertise is 25+ years old.
I last had it washed in August (around the middle) and the wife and I were out of town for the entire month of September. October was "wild-fire" season in Southern California and I didn't bother to get the truck washed as the ash and air would just settle on it again. Yesterday morning I just couldn't take it anymore and took it to my local car wash. I've been using these guys for 20+ years and they're typically great. As the horn went off, telling me the truck was done, I walked up to it and saw what looked like scratches and haze all over the middle of the hood and front of the roof line, above the windshield. I nearly crapped myself. I asked the guy what happened, he just stared at me and asked for the manager. The manager walked up and took a look at the car and said your clear coat is going bad. He told me it wasn't their fault and they did nothing wrong, blaming "Chevy" and their paint issues. He went on to say he's seen it happen over and over. Now, I'm no stranger to GM's paint issues, my first half-ton I bought in 92, (silver) developed problems with the clear coat in the first four months. After a rather heated debate with the service manager, they fixed it. My second truck, a 93 1 Ton Crew Cab, (white, this time) developed flaking paint around the top of the front doors and roof lines. I was able to fix it myself back and then and did so many custom things to that truck, the paint held up until the 13th year, when it began to flake off. 13 years for a paint job isn't too bad. Ultimately, I had the truck re-painted and sold it in 2015 after I bought my Yukon.
Once I calmed down and brought the truck back home, I climbed up and looked at the roof, seeing all of the same issues. This wasn't here in August (at least there were no signs of it). Seems odd it just "failed" within a two and half month window, but I suppose anything is possible.
I just received my 4th notice of recall for this truck, something to do with the possible failure of brake mechanical vacuum pump being decreased and will schedule another appointment with the dealer. When I call the dealer this morning, I also intend to tell them about the paint. I also purchased the "upgraded/extended" warranty when I bought the Yukon, in 2015. This extended warranty says it covers "everything", bumper to bumper (excluding of course damages due to neglect and excessive wear and tear) for 8 years or 180 k miles (or so). So, we'll see what they say.
After reading so many posts and discussions in forums around the web about failing paint, and/or clear coat issues, I am concerned about it. I know paint is a tricky thing, the "trick" is to get a quality, lasting paint job, while maintaining profits and complying with the environmental requirements. But so many issues, I'm sure one could make the "environmental" argument (truck is parked outside, isn't properly cared for, living near an airport and getting covered in jet fuel, etc. ) but if that were the case, it would be every car in my neighborhood, including the wife's 2014 Toyota LC, which sits outside as well and the paint is fine, aside from the scratches on the side when she sideswipes bushes on the side of the road, but that's another issue. The photos don't do it justice, and maybe I'm getting worked up prematurely and when I call the dealer will say "no problem, we'll fix it", but.... I may be a bit too cynical for that. Wish me luck- I'm hoping they'll either sand/repaint the clear coat, or remove it and polish. I still believe a good color sanding will fix it, but my paint expertise is 25+ years old.
