How can I open the liftgate once it stops working?

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shundal

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When I ordered a replacement that plastic strap was attached to it. I removed it when I installed it. There isn't one there on the original part I removed. It's just part of the packing. Probably to make sure it's new and unused.
 

fiatdale

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Like said above, that strap is only on replacement latches. It makes it easier to test the opening function of the latch with the trim panel off. Makes getting to the small toggle easier with that attached.

So you're going to ditch the vehicle for a Camaro, because your liftgate doesn't open? Sounds a little extreme to me, but that's my opinion. Sounds like a switch issue, or a dealership issue. A good tech should be able to identify the problem by checking voltage at the plugs to see if there's an issue, not one that just throws parts at it.


Maybe the latch / striker is in a slight bind.
 
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Chilidawg

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The latch has been replaced four times and the module has been replaced once. It costs me $200 or more every time I take the truck in for a diagnostic (four times since April 2013). They determine that the latch is the problem again. This Yukon is only four years old. The last latch was put in in March at a cost of $700, and it screwing up already, so how much more money should I sink into it.

I use the cargo area multiple times on a daily basis. Big Heavy items are difficult to pull out the window or over the seats every time the liftgate won't function
 
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fiatdale

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Find a better shop, explain the situation, tell them you dont want to keep sinking money into it, that you want the problem fixed.

Where are you located?
 
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Chilidawg

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And therein lies the problem. The dealership has no more ideas to fix it. They have offered to buy back the truck but at a loss to myself of $9000. I have owned it for 15 months.

I'm located in Niagara Falls, Canada
 
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fiatdale

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First off, I hope they didn't charge you for 4 latches. They should be covering each one and labor under warranty.

Second, they should be tracking the problem down for your $200 diag fee. There is a problem. It needs to be rectified. Talk to the service manager, if they don't do anything, talk to the GM of the dealership. Nobody wants a bad survey, and if the service manager / GM is involved, things typically start to happen.

If all else fails, I welcome you to bring it down here and we will find the cause of the problem for free just to make those guys look like idiots. Problem being, you're in Canada and were in Houston.
 

08grey

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Goes back to first complaint which he says was April 13. Right out of warrantee. Did you ever check the vins service records to see if the original owner had this issue while under warrantee.
 

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