jbussey754
TYF Newbie
- Joined
- Nov 10, 2021
- Posts
- 4
- Reaction score
- 3
I’ve only posted once before here but have enjoyed following others. I apologize in advance for this long post. I drove a 1996 Tahoe LT for 21 years and in late January, I purchased a new 2022 Yukon SLT 3.0 turbo diesel. The vehicle build date was in May (8 months on the lot in Texas). I soon noticed a vibration like a wheel balance issue like what has been described here by others in my situation. How this dealer has handled this issue seems to be different from others and I’m trying to understand why?
Like others, my dealer's first solution was to balance the tires concluding on the service ticket, "TEST DROVE. vehicle no longer has vibration."
When I asked why they had not road force balance tested the tires as we had previously discussed, the service advisor said he is limited to what work GM will authorize under warranty and that we had to take "baby steps". But if the problem persists, to bring it back. I thought, since I was still under 500 miles he had to do this per GM. But then I was surprised to notice that he had exaggerated the mileage on the ticket by 200 miles to put me over 500. On the way home I could still feel a vibration at 40 mph.
Here’s where the script changes. When I dropped the vehicle off a week later (now legitimately over 500 miles), the service advisor stated that the ride quality might be the Continental tires and suggested that if he can get GM to participate, he might be able to get me Michelin Defenders for a modest charge. I told him I would like to change to the Michelins but at their expense. Later that day, he said the tires failed the road force balance test and kept the vehicle overnight to install the tires the next day. He said that he had to replace the tires with Continentals per GM mandate to replace with the same part so long as it was available, and the Michelins weren’t an option.
No call the following day! On the afternoon of day 3, I get the vehicle back with only 3 new Continental tires. The rear passenger tire was not changed. The service advisor said that GM made him remount the tires and retest. He said three failed but the fourth one passed.
The next day I could still feel a vibration, so I had my local tire company check the original tire and it failed the road force balance test (48 lbs). So I’m going back to the dealer on Monday to see what they say and what they’ll do.
I’m trying to understand why the dealer is being so resistant to resolving this obvious defect which could have been resolved with one 4-hour service visit. Is GM directing and dragging out the process (now 3 trips/5 days in the shop over a months’ time) hoping that I’ll accept it? Or is the dealer dragging it out to earn more money from GM’s warranty? Seems like poor customer relations all the way around.
Like others, my dealer's first solution was to balance the tires concluding on the service ticket, "TEST DROVE. vehicle no longer has vibration."
When I asked why they had not road force balance tested the tires as we had previously discussed, the service advisor said he is limited to what work GM will authorize under warranty and that we had to take "baby steps". But if the problem persists, to bring it back. I thought, since I was still under 500 miles he had to do this per GM. But then I was surprised to notice that he had exaggerated the mileage on the ticket by 200 miles to put me over 500. On the way home I could still feel a vibration at 40 mph.
Here’s where the script changes. When I dropped the vehicle off a week later (now legitimately over 500 miles), the service advisor stated that the ride quality might be the Continental tires and suggested that if he can get GM to participate, he might be able to get me Michelin Defenders for a modest charge. I told him I would like to change to the Michelins but at their expense. Later that day, he said the tires failed the road force balance test and kept the vehicle overnight to install the tires the next day. He said that he had to replace the tires with Continentals per GM mandate to replace with the same part so long as it was available, and the Michelins weren’t an option.
No call the following day! On the afternoon of day 3, I get the vehicle back with only 3 new Continental tires. The rear passenger tire was not changed. The service advisor said that GM made him remount the tires and retest. He said three failed but the fourth one passed.
The next day I could still feel a vibration, so I had my local tire company check the original tire and it failed the road force balance test (48 lbs). So I’m going back to the dealer on Monday to see what they say and what they’ll do.
I’m trying to understand why the dealer is being so resistant to resolving this obvious defect which could have been resolved with one 4-hour service visit. Is GM directing and dragging out the process (now 3 trips/5 days in the shop over a months’ time) hoping that I’ll accept it? Or is the dealer dragging it out to earn more money from GM’s warranty? Seems like poor customer relations all the way around.
