Midlothian to Possession

[todayusay]

Once it's built they defer to the dealership...don't really agree with it but that seems to be the process...somewhat helpful up until that point and then, no more once it's built. I had a little luck calling Chevrolet's general contact number. If you try that, be prepared to wait a while on the phone because when they do actually pick up, the person you're talking to won't have the info in front of them...they literally call someone to get the info...so be as specific as possible when asking your question because you only get one shot per phone call. Twice I had another question when they came back with an update, and the last time the lady actually said..."that's a good question - but you'll have to call back...try tomorrow"

good luck

 

[ygrunin]

For me it still show in Midlothian, but my dealership told me it is already in Canada. May be the process for Canadiens is a bit different... i should get it week of May 21st

 

[TallDad]

For me it still show in Midlothian, but my dealership told me it is already in Canada. May be the process for Canadiens is a bit different... i should get it week of May 21st

I hope its true... Did you get a screen capture of your VinView?

 

[TallDad]

I think we are probably all “in the same boat” even if we are getting different information.

I received the following answer to my April 29th e-mail this morning: “Thank you for taking the time to discuss your vehicle concerns with us at the General Motors Executive. Currently, your vehicle is on a Quality Hold and will have to be inspected and approved before it can be scheduled to be shipped to the next location.GM is aware of the delays in shipping and is working with Logistics, our plants, and Carriers to get the approved vehicle shipped as quickly as possible. Unfortunately, At this time, this is the best information we can provided you with.”

This is consistent with what my dealer has been telling me since May 4th: 4B00 - ORDER BAYED; VEHICLE IS WAITING ON TRANSPORTATION OR PULLED FOR QUALITY CONTROL. However, considering my truck was built March 23rd and shipped to 2 waiting lots since, without stopping at any location where quality control is known to be happening, I just think its awaiting parts – same as everyone else here.

3800, 4B00, 4D00, 4300 – all could be technically true for a truck parked somewhere awaiting parts. Unless JC says its on the plant to rail shuttle or I get a 4800 code, it seems its all the same…could just be different operators favouring different codes.

Reading even more similar threads on other boards from the last time this happened, I am, sadly, more and more convinced the order our units arrived at the lot will have little impact on the order they will leave it.

Also, correct me if I am wrong, but the factory is running, and some (most?) units are going directly from assembly to the rail head… If that’s the case, should we expect that finishing our trucks will become a secondary task they will do sometime this summer while they retool for the 2023’s? I hope not, but it sounds plausible…

 

[ygrunin]

I hope its true... Did you get a screen capture of your VinView?

No, but i do have a sticker

 

[slade45]

Does anyone know how to look up when a vehicle was built? I was surprised to see a Yukon XL Denali pop up as in-transit on my dealers website this morning (they'd only had 2 SLTs for the last 2 weeks listed as in-transit).

JC tracking doesn't really indicate when it was built, but I think it may have been late Feb / early March. Trying to figure out if I can get a sense of the lead time from build to when these are now getting shipped.

The AsN date is March 14. Not sure if that helps? Maybe that was the date it was cleared for delivery after it was built? So maybe the TPW was early March 7 or so? Since most of our AsN's are ~1 week after our TPW.

 

[kate_t]

I'm not entirely sure; I tried to ask the GM Chat when my car went to status 3800 VEHICLE PRODUCED, VIN IS AVAILABLE and they told me it was 04/13 BUT the ASN Date on JC says 04/11 so I'm not really sure.

I don't think that info is available to lay-people, but you might be able to ask Linton if he can see the dates on the codes.

 

[kate_t]

I spoke with my dealership's Sales Manager and he suggested I reach out to GM Executive Customer Service because they have not been able to get any solid answers as to why my vehicle has been sitting in Midlothian TX for 4 weeks. Frustrating as that may be, I don't mind taking control of the conversation to have this escalated. So, I did reach out, and I spoke to someone who is going to escalate my case, and try to get my vehicle to me ASAP. She said she doesn't believe it's a chip hold or anything like that as the vehicle shows it is built. She said her plan is not to figure out why it's there, why it sat for so long, etc. etc., her goal is to get the vehicle to me. We'll see...

 

[kate_t]

I have also decided I am going to start tweeting @GM to see if I can get a response...

https://twitter.com/x/status/1524406305737302017

 

[TallDad]

I spoke with my dealership's Sales Manager and he suggested I reach out to GM Executive Customer Service because they have not been able to get any solid answers as to why my vehicle has been sitting in Midlothian TX for 4 weeks. Frustrating as that may be, I don't mind taking control of the conversation to have this escalated. So, I did reach out, and I spoke to someone who is going to escalate my case, and try to get my vehicle to me ASAP. She said she doesn't believe it's a chip hold or anything like that as the vehicle shows it is built. She said her plan is not to figure out why it's there, why it sat for so long, etc. etc., her goal is to get the vehicle to me. We'll see...

You saw the anwser they gave me…I think that team doesnt know more.