On star / my Chev 2017 Tahoe

[Woodblocker55]

Was there any issues with the radio/ screen OnStar and my Chev app log in , has the premium sound on the 2017 Tahoe ? If it's from Canada does it matter if it was to be used in USA . Any info be great.

 

[Doubeleive]

Was there any issues with the radio/ screen OnStar and my Chev app log in , has the premium sound on the 2017 Tahoe ? If it's from Canada does it matter if it was to be used in USA . Any info be great.

just push the blue button they can help you out

 

[Woodblocker55]

just push the blue button they can help you out

They did what Onstar called a reset. But I still can't log in to mylink app in the Tahoe . But the app on cellphones working.

 

[Doubeleive]

They did what Onstar called a reset. But I still can't log in to mylink app in the Tahoe . But the app on cellphones working.

ya mine does the same, but lately it has been working or at least the last time I tried it.

 

[justchecking]

They did what Onstar called a reset. But I still can't log in to mylink app in the Tahoe . But the app on cellphones working.

Same here on my 2019 from Canada. Onstar said take it into the dealer but I think I found on my own that I had to go to setup then restore factory settings, then delete all user info, then delete something else. When i then tried to sign into my Chevy in the car I got a new screen BUT onstar was not available. I think because I was between the camper and the house and power was out in the neighborhood from a wind storm.
Tomorrow I’ll try to log in and let you know if I was successful.

 

[Woodblocker55]

Same here on my 2019 from Canada. Onstar said take it into the dealer but I think I found on my own that I had to go to setup then restore factory settings, then delete all user info, then delete something else. When i then tried to sign into my Chevy in the car I got a new screen BUT onstar was not available. I think because I was between the camper and the house and power was out in the neighborhood from a wind storm.
Tomorrow I’ll try to log in and let you know if I was successful.

Thanks ..Yes let me know please. I was wondering if it was like stuck between any updates they sent out and lost wifi or something..

 

[justchecking]

Well no luck so far. They had me go to the factory reset screen and reset all options (that did get the previous owners Kelly Clarkson and other twenty something stuff out of there), then go to software screen and got a confirmation that my software was up to date. THEN they sent several resets. THEN they discovered that the mobile connection number needed to be reset which they tried to do several time remotely but did not get a confirmation that it was reset. SO they bumped me up to the senior technical advisor. Waiting for him to contact me.
Really, the only thing not working is the in car MyChevrolet and in car OnStar App. I can call Onstar from the car, and I can log in on my phone and computer. But they gave me three free premium months to try it in car with all features so I want to try it.
I will let you know when I find out more.

 

[Woodblocker55]

Well no luck so far. They had me go to the factory reset screen and reset all options (that did get the previous owners Kelly Clarkson and other twenty something stuff out of there), then go to software screen and got a confirmation that my software was up to date. THEN they sent several resets. THEN they discovered that the mobile connection number needed to be reset which they tried to do several time remotely but did not get a confirmation that it was reset. SO they bumped me up to the senior technical advisor. Waiting for him to contact me.
Really, the only thing not working is the in car MyChevrolet and in car OnStar App. I can call Onstar from the car, and I can log in on my phone and computer. But they gave me three free premium months to try it in car with all features so I want to try it.
I will let you know when I find out more.

I'm having exact same problem and talked to senior technicians too. Keep me posted . I have mine hooked up to the internet in the house hopefully it'll update that's all I know.

 

[Woodblocker55]

I'm having exact same problem and talked to senior technicians too. Keep me posted . I have mine hooked up to the internet in the house hopefully it'll update that's all I know.

I'm thinking they need a manual update or something. I might know more tomorrow..

 

[Woodblocker55]

Also I should add I called OnStar OnStar gave me never a month of data program reset everything did the deal we reset open the door shut the door wait for a minute. None of that worked. Now I have a new senior guy going to call new service number code lol