Ok, I hope this clears it all up.
I did send email cancelling the order after I got the notification, at 11:28 am, of the delivery changed to 03/11/21. Then later, at 2:09 pm, I got another email explaining all the steps for why it was delayed and how sometimes the info from Hellwig was iffy at best. This is that email content:
Dear pacnwstorage-9,
"Unfortunately there is a delay with shipping. Your item is in production and according to the manufacturer the estimated shipping date is currently 03/11/2021. We are very sorry for the unintentional delay and inconvenience this causes. Please let us know if you prefer to keep the order open and wait, or if you would prefer that we refund and cancel this order immediately.
With this particular brand we get an automated daily inventory feed of what is available and ready to ship out to customers. Through automation, that feed goes into our system and we show what product is available for purchase. Manually entering the inventory counts for the 300,000 listings we have on eBay is not possible. Unfortunately when a manufacturer sends us an inventory feed with an incorrect count on it, we automatically display that faulty inventory information - not intentionally or maliciously. We aren't made aware of incorrect information until a customer purchases it, and the manufacturer notifies us their count on that inventory was incorrect. It's at that point we notify the customer and give them the option of cancelling or waiting. Whatever the customer chooses is what we facilitate for them. Our customers' satisfaction is of the highest priority to us. Again, this is not intentional, fraudulent, or anything else malicious - we don't benefit from this in any way and quite frankly it is extremely frustrating for us as well. Sucks up man-hours and staff, and creates a bad buying experience for our customers - none of that is what we want. Please understand that the date being given is an Estimate. This is the best guess available at this point in time. Never Enough Auto has zero control over this and will do everything we can to keep you updated on the order shipping before that date or if that date gets pushed back.
Again, I'm sorry this was your experience with our company. I assure you it wasn't our intent and we are sorry that this has inconvenienced you."
At that time, 2:35 pm, I told them to just go ahead and I would wait till 03/11/21.
Then at 7:01 pm I received this email from them from the east coast office:
"Dear Ron, Your Never Enough Auto Order 18771762 has shipped via UPS! 2/11/2021 10:00 PM 1Z9536730367362662 If you purchased from us through our website or one of the marketplaces we also do business on, this information will automatically be reflected there as well. We strive hard to maintain exceptional service in our Descriptions, Communications, Shipping Speed and Shipping Cost. We know you have many choices from whom to purchase and we appreciate your choice in us and your satisfaction is our #1 Priority. If you receive an order that does not meet your expectations please contact us by email or by calling 877-609-6727 and give us the opportunity to resolve your issue. Again thank you for your business. In addition, we would love to feature your installation or vehicle on our Facebook Page and Website News Feeds. If you would like to participate, please email us a photo of your vehicle along with the parts purchased installed. All you have to do is reply to this email with your photos (and any info you'd like included) and we'll take it from there. Thank you for your support! Kind Regards, Never Enough Auto Accessories 877-609-6727 - 616-636-8856 Sales: Extension 700 -
[email protected] Espanol: Extension 702 -
[email protected] Returns: Extension 704 -
[email protected]"
I then responded again telling them that I will accept the delivery since it is now supposed to be coming quicker than the previous time of 03/11/21.
Then at 7:32 pm, EST, I get this info:
Hi Ron, your order is being shipped!
Tracking Number: 1Z9536730367362662
Track order
Go to site
Tracking data usually becomes available within a few hours after the shipment.
Hellwig Front Solid Anti Sway Bar 1-3/8"; 7702
Order number: 06-06298-50349
Item ID: 303764511164
Item price: $262.59
Seller:
neverenoughauto (138787)
Check order status
Hellwig Rear Solid Anti Sway Bar 1-1/4"; 7701
Order number: 06-06298-50349
Item ID: 313340670803
Item price: $365.51
Seller:
neverenoughauto (138787)
Check order status
Your seller
neverenoughauto has left you a message:
Thank you pacnwstorage-9 again for your order. Please use this tracking number to follow your package.
Shipping Origin: To get you your order faster we utilize many warehouses all over the US. Not all items will ship to you directly from our location in Michigan.
If there are ANY concerns or issues with your order, please contact us and give us the opportunity to correct them. You can reach us by phone at 877-609-6727 or 616-636-8856 (M-F 9-6 EST, S 9-12 EST). We can be emailed directly at
[email protected] or you can contact us through Ebay Messages. To do so please follow the directions below.
1) Go to your Purchase History and select Contact Seller from the drop down menu.
2) Under Select a Topic please select Other, and then Continue. Selecting either "I haven't received my item yet" or "Item I received is not at described" will automatically open a dispute case which is not necessary and will cause an unnecessary delay in our customer service department assisting you.
3) This will take you to the Ebay Messaging System where you can inform us of an issue or need.
We are very eager to ensure that your purchase is satisfactory. Positive feedback and "5 Star" rating on all categories is very important to Ebay Sellers. Anything less than a 5 is considered a failure by us. Please communicate with us.
http://feedback.ebay.com/ws/eBayISA...actid=1081042796021&useridfrom=pacnwstorage-9
http://feedback.ebay.com/ws/eBayISA...actid=1821380596020&useridfrom=pacnwstorage-9
Brad Vlastuin
6166368856
[email protected]
I am now going to track it and see when it says it actually leaves on a truck.
