randeez
Full Access Member
At least they’re taking care of it.
Hey Randy,
We received your cooler in and were able to inspect it. We first and foremost want to apologize for the hassle of everything that you have had to deal with regarding having to take the cooler off and ship it back to us. We are replacing the cooler entirely rather than making repairs and we hope this will show good faith on our end that we want our customers to be happy with and trust our products. I missed the UPS cutoff today, but I will be boxing a new Lo-Pro cooler up tomorrow and shipping it back to you.
Thank you,
Ty Anderson